Customer Success Manager Role
This high-impact, customer-facing position requires strong strategic thinking, cross-functional leadership, and a proactive approach to value delivery.
The Customer Success Manager will play a pivotal role in shaping the post-sale experience for our most strategic customers. As a trusted advisor, they will guide organizations through their journey with our simulation software, maximizing adoption, accelerating time-to-value, and fostering long-term partnerships that lead to renewals and growth.
* Responsibilities:
* Act as the primary post-sales relationship owner for a portfolio of enterprise-level customers, ensuring strong engagement and satisfaction throughout the customer lifecycle.
* Serve as a strategic partner to your customers, understanding their business goals and proactively driving outcomes that align with those goals.
* Collaborate closely with Account Executives to build strategic account plans, support expansion opportunities, and deliver seamless customer experiences.
* Lead regular executive business reviews to showcase value delivered, align on strategic priorities, and identify new growth opportunities.
Requirements
The ideal candidate will have:
* Bachelor's degree in Business, Strategy, Engineering, Communications, or a related field.
* 8+ years of experience in a Customer Success or Account Management role, preferably supporting enterprise software customers.
* Proven track record of driving customer adoption, retention, and expansion in complex, technical environments.
* Exceptional relationship-building skills, with experience engaging senior/executive stakeholders.
* Strong proficiency with CRM and customer success tools such as Salesforce and HubSpot.
* Excellent communication, presentation, and problem-solving skills.
Benefits
As a valued member of our team, you can expect:
* A competitive salary and benefits package.
* Ongoing professional development and training opportunities.
* A collaborative and dynamic work environment.
* The chance to make a meaningful impact in the energy industry.
Why Join Us?
We're a global team that values ownership, integrity, and innovation. We trust our team to deliver great results from wherever they work best, whether that's at home, in the office, or on the move. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you!