Customer Service Executive - Manufacturing Location: Smithfield Salary: $70,000 - $80,000 Super The Company Our client is a fast growing, customer focused business operating within the eCommerce and direct-to-consumer space, with a strong presence across Australia. Known for delivering high quality products and exceptional customer experiences, the business continues to expand rapidly in a competitive and evolving market. With a strong focus on innovation, service excellence, and customer satisfaction, they are seeking an Inside Sales & Customer Service Executive to join their Western Sydney team and play a key role in supporting customers and driving engagement. The Role Managing end to end customer service across online orders, accounts, subscriptions, and general enquiries Responding to customer enquiries via phone, email, live chat, and digital channels in a timely and professional manner Processing customer orders accurately and within required timeframes Owning customer issues from initial enquiry through to resolution Liaising with internal teams including operations, logistics, and sales to resolve delivery or fulfilment issues Maintaining accurate records of customer interactions and case management within CRM systems Supporting the sales function by identifying opportunities and providing customer insights Managing high volumes of enquiries across multiple channels and prioritising effectively Ensuring a high standard of customer experience and satisfaction Contributing to continuous improvement initiatives across customer service processes The Candidate The successful candidate will demonstrate: Previous experience in a customer service, contact centre, or inside sales role Experience within eCommerce, retail, or FMCG environments highly regarded Strong communication skills, both written and verbal Ability to manage multiple priorities in a fast-paced environment Strong problem-solving skills with a customer-first mindset High attention to detail and accuracy Experience using CRM systems and customer management tools A proactive, adaptable, and team-oriented approach Ability to remain calm and solutions-focused under pressure Benefits Onsite parking in a prime Western Sydney location Opportunity to join a growing and dynamic business Supportive and collaborative team environment Exposure to cross-functional teams including Sales, Operations, and Logistics Career growth and development opportunities Fast-paced role with strong team culture This is an excellent opportunity for a customer-focused professional looking to grow their career in an evolving and fast-paced environment, where you can make a real impact on customer experience and business success. For a confidential discussion, please contact: Senior Consultant: Dalia Chamaa 02 9891 7404 dchamaa@elementsrecruitment.com.au www.elementsrecruitment.com.au At our agency, we are committed to connecting people with the right opportunities and helping businesses grow through exceptional talent. We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required. APPLY NOW Share This Job Interested in this job? Save Job Email this job Create Job Alert Create As Alert Similar Jobs Sales Support/Customer Service Representative Wetherill Park Permanent - Full Time Customer Service Officer Holroyd Temporary - Full Time Your Consultant Consultant Name:Dalia ChamaaEmail:dchamaa@elementsrecruitment.com.auMobile:0455 527 488Phone:02 9891 7404