Job Summary:
We are seeking a skilled Butler to join our team. The successful candidate will be responsible for providing exceptional service to guests, creating personalized connections through emotional luxury, and ensuring seamless in-room dining and cleaning experiences.
Key Responsibilities:
* Create personal connections with guests through emotional luxury
* Attend daily briefings and note all information about guests and functions in the hotel
* Engage and customize check-in procedures, suite set-up, and suite orientation
* Offer welcome drinks, create bespoke destination itineraries, and dining recommendations
* Anticipate guests' needs and wants and orchestrate special occasions and celebrations
* Ensure prompt and courteous service in suites
* Take into consideration special preferences of all guests
* Provide regular service offerings including unpacking, packing, light laundry handling, shoe-shine service
Requirements:
To succeed as a Butler, you will need:
* Strong interpersonal skills and ability to communicate in a second language
* Able to focus on service with an eye for detail and approachable attitude
* Ability to work well under pressure, analyze and resolve problems, exercise good judgment, and professionalism
* Prioritize and organize work assignments and delegate work effectively
* Self-motivate and show good initiative in a dynamic environment
* Ensure security and confidentiality of guest and hotel information
* Good computer and property management system skills
* Embrace and respond to change effectively
* Obtain strong local market knowledge
* Understand international luxury travelers and their needs
Benefits:
As a Butler, you will have the opportunity to:
* Work in a dynamic and fast-paced environment
* Develop your skills and expertise in the hospitality industry
* Collaborate with a diverse team of professionals
* Enjoy a competitive salary and benefits package
What We Offer:
We offer a range of benefits, including:
* A competitive salary
* A comprehensive benefits package
* Ongoing training and development opportunities
* A dynamic and supportive work environment