Are you a customer-focused professional ready to make an impact? Adecco is partnering with a high-profile Federal Government client to recruit for dedicated APS3 Customer Service Officers. This is a fantastic opportunity to contribute to a highly visible program, providing exceptional service and support to internal and external stakeholders.
About Us
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Responsibilities
Under general supervision and direction:
* Perform customer service, concierge, personalisation support, and telephone enquiries.
* Contribute to the delivery of high-quality outcomes for customers by providing a prompt, efficient and professional service.
* Communicate effectively (orally and in writing) with members of the public, relevant authorities (such as Australia Post) and other government agencies.
* Undertake Quality Assurance checks of documents in including application forms prior to and post print of documents (spoils and destructions)
* Managing confidential data.
* Undertake processing tasks and operate document printer and laminate machines to produce Australian documents
* Perform straightforward or routine customer interviews, for Australian documents (as required) in Adelaide or State and Territory Offices.
* Deliver courteous, prompt and professional customer service in providing guidance to the public on document matters
* Undertake the duties of cashier including daily financial reconciliations.
* Support the interpretation and analysis of relevant legislation, regulations, guidelines, and procedures relating to the issue of Australian documents, with guidance as required.
* High speed and accurate data entry, document preparation, scanning, personalisation, image enhancement, document exceptions re-work.
* Assist in the document production workflow when required, i.e.: scanning/ cropping, ensure data quality prior to the issue of Australian documents.
* Attend appropriate training on legislation, policy and guidelines and develop and maintain an understanding of relevant legislation and policy frameworks.
* Organise own workload, allocate own resources, and complete tasks in a timely manner to meet established key performance indicators.
* General day-to-day administrative functions including, but not limited to, management of inbox, payment of invoices, liaison with various customers and stakeholders in relation to document refunds.
* Complete other administrative duties related to document processing as required.
* Apply attention to detail, accuracy and produce high quality work in line with the departments Quality Framework.
* Management and distribution of high volume of mail and correspondence
Please note: the role will involve customer interaction, including exposure to people who may be emotional, distressed, or have challenging personal circumstances. Officers will be trained across a variety of duties and expected to be flexible and adaptable to meet operational requirements. All roles will include some tasks that may be repetitive, or involve more physical aspects such as lifting, walking, or standing for prolonged periods of time.
AUS citizenship and an active Baseline Security clearance is mandatory for this opportunity.
Contact
Interested in learning more or ready to apply?
Feel free to reach out—I'm always happy to chat about the role and answer any questions. You can message me on LinkedIn or contact me directly ***********@adecco.com.au or ***********@adecco.com.au.
Looking forward to connecting!
Poonam Devi | Recruitment Consultant (Government)
Adecco NSW/SA