Melbourne | Energy Solutions (Sales & Account Management)
* Handle customer service calls from residential energy users to support them to get the best out of their service
* Follow up with warm customer leads to help them set up a new customer account
* Support the growth of our new Flow Home residential energy product
About Flow Power
Flow Power is an Australian electricity retailer and technology company reshaping how homes and businesses use energy. We combine retail electricity, expert energy advice and smart tools like kWatch to help customers understand usage, unlock value and make smarter energy decisions.
We're building a renewable energy future with customers, renewable projects and an award-winning in-house team. If you're curious about energy, comfortable with technology and excited by customer impact, you'll find real purpose and room to grow here.
The Opportunity
We're looking for a Customer Service & Sales Representative to support residential customers and prospective Flow Home customers. This is a phone-based, customer‐facing role that blends empathy, problem solving and clear guidance across energy account set‐up, new connections, troubleshooting and customer portal support.
You'll also follow up warm inbound leads, helping people understand Flow Home and complete their account set‐up. It's a great opportunity for someone who enjoys helping customers, is confident learning systems, and wants to build experience in the energy and technology sector.
These positions are full‐time hours on an initial 6‐month fixed‐term contract.
Key Responsibilities
* Handle inbound customer service calls, supporting customers with new connections and existing service enquiries
* Guide customers through account set‐up and the customer portal interface
* Field inbound sales calls and follow up warm customer leads
* Help prospective customers set up new Flow Home customer accounts
* Record customer notes accurately in the CRM to support timely record keeping and data integrity
* Follow current and newly developed system processes
* Provide feedback on CRM and in‐house system processes to support continuous improvement
About You
You're a clear communicator who enjoys helping people solve problems. You're calm on calls, comfortable learning digital systems, and motivated by doing the right thing for customers. You don't need deep energy experience, but you will be curious about how the energy market works, ready to learn Flow Power's products and technology, and keen to help customers feel confident using them.
You'll bring empathy, attention to detail and a practical mindset — plus the confidence to guide customers through systems, processes and decisions in alignment with our company values.
Skills & Experience
* Experience in customer service and/or inbound sales
* Ability to support customer enquiries and sales calls with empathy and care
* Strong verbal communication skills, suited to a phone‐based role
* Confidence using CRM systems, customer databases or digital tools
* Strong attention to detail and commitment to accurate data entry
* A proactive approach to problem solving and continuous improvement
* Interest in renewable energy, technology or customer education
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