About the Role:
Our client located in Regional Victoria is seeking a skilled and experienced Hotel Manager to organise, oversee, and control the operations of their hotel. The role is responsible for ensuring high-quality guest accommodation, meals, and other hospitality services, while leading a team to deliver exceptional customer experiences.
Key Responsibilities:
* Plan, direct, and coordinate daily hotel operations including accommodation, food and beverage, guest services, and housekeeping.
* Supervise, train, and support staff across all departments.
* Develop and implement service standards to maintain guest satisfaction.
* Manage financial records, budgets, and operational reporting.
* Ensure compliance with health, safety, and licensing regulations.
* Oversee reservations, reception, catering, and housekeeping services.
* Resolve guest concerns and complaints in a professional manner.
* Promote hotel services to attract and retain clientele.
Qualifications and Skills Required:
* A Diploma or higher qualification in Hospitality Management (or relevant experience).
* At least 2–3 years of relevant experience in hotel management or a similar role.
* Strong leadership and organisational skills with the ability to manage diverse teams.
* Excellent customer service, communication, and problem-solving skills.
* Sound knowledge of financial management and operational procedures.
* Flexibility to work weekends, holidays, and varying hours as required.
Specialisations (advantageous):
* Duty Manager (Hotel)
Job Type: Full-time
Pay: $76,515.00 per year
Work Location: In person