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We are looking for a motivated and reliable new team member to join us as soon as possible. If you're enthusiastic, a team player, and ready to jump in, we'd love to hear from you.
WHO AND WHAT IS STEAMATIC BENDIGO?
We're part of the trusted Steamatic Franchise network, but at heart, we're a proud, family-run business based in Bendigo, with outlets in Shepparton, Mildura, Bundaberg, and Rockhampton.
We're passionate about helping local communities with disaster restoration services like fire and smoke remediation, flood and water damage repair, and mould removal.
Steamatic is a unique business delivering a wide variety of professional services.
Our mission is simple: to bring properties back to their former glory with care, compassion, and expertise. Our teams comprise of experts who are simply the best
If you are looking for a fantastic opportunity to work with a stable, secure, and people-focused company, Steamatic, a leader in the insurance industry specializing in water, fire, and mould damage claims, is hiring a Customer Support Officer (CSO) .
Hours : 38 hrs. per week, between the office hours 8am - 5.15 PM, Monday to Friday
Location : Epsom (near the Palm trees), Bendigo
About the role
Workload management of insurance home and contents claims.
Liaising with Operations teams to ensure Assessment Reports are accurate.
Writing reports on works performed and lodging with Clients and Insurers in the appropriate portals.
Liaising directly with external Claims Administrators and Contents Assessors to discuss works performed.
Ensuring KPI's are achieved.
High volume, fast paced with supportive team.
Entering data and updating claims via insurance companies online portals.
What We're Looking For
Experience : Insurance industry experience is ideal but not essential - a good attitude goes a long way
Skills :
* Exceptional customer service.
* Intermediate computer proficiency and familiarity with databases or portals.
* Competence with MS Office.
* Friendly and professional phone manner.
* Efficient multitasking and accurate data entry skills.
* Empathy and attention to detail.
If you have the qualifications but lack experience, don't worry—we'll provide on-the-job training with our dedicated, experienced team
What's on offer:
* Full training is provided,
* Be part of a friendly hard-working team
* Annual salary negotiated in accordance with candidate's experience.
* Superannuation as per legal requirements
* Holiday and sick pay in accordance with Modern Award
* Hours: Full-time 38 hrs. (Mon- Fri between 8am and 5.15pm)
* Permanent position with paid overtime.
* Social functions and weekly team lunches.
* Respected organisation with stability & security
* Support & guidance from experienced managers
* Positive, challenging & rewarding environment
* Future career progression where great work is recognised & rewarded
* Advancing in technology in a forward-thinking company, embracing initiative and innovation
Our company values ensure all our people are our true HERO's.
H – Highest Ethics in all that we do,
E – Empathy to each other, our customers and business partners,
R – Return in profit and return in property – restoring lives, return on effort & recognition,
O – Opportunity to grow, to be the best version of ourselves and return for all shareholders.
We celebrate Responsibility, Integrity, Care, Excellence and Enjoyment. If these values resonate with you, then you may be the new HERO we are looking for. Join us in creating a positive work environment where individually we are good, but together we are brilliant.
If the cape fits……
Then please apply, we'd love to learn more about you and why you think you are our next HERO.
You must be an Australian citizen or have unrestricted Australian working rights to apply for this role.
Applicants must provide a full National Police Clearance check.
Applicants must be willing to undergo any pre-employment fitness and medical assessments deemed appropriate for the position.
Please note due to the number of applicants, only shortlisted candidates will be contacted; however, we thank all candidates for their applications.
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