* Clerk grade 3/4
* Temporary until 30 th June 2026 with potential to extend.
* Salary starting from $84,659 to $ 92,701 + Super
* Gosford location
About us
The SafeWork NSW Licensing stream within Regulatory Capability and Harm Prevention (RCHP) delivers regulatory schemes to enable individuals, businesses and organisations to operate in NSW while assuring the community that the requirements of the law are being met. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.
About the Role
The purpose of the Licensing Representative role is to deliver a high-quality service, undertaking a range of activities necessary to assess, process and determine applications / claims / renewals and related approvals / authorisations. The role will provide assistance, information and customer support services to facilitate the effective operation of our business.
This role is responsible for:
* Undertaking a range of activities necessary to assess, process and determine applications /claims/renewals/and related approvals/authorisations in a timely, accurate and impartial manner in accordance with delegation, relevant legislation, policies and procedures.
* Ensuring applications/claims/renewals/variations escalated for higher approval are sufficiently documented and follow policies and procedures to allow approver to action.
* Maintaining and apply sound knowledge of current procedures, standards, legislative obligations and entitlements to provide timely, accurate and consistent responses to customers on a wide range of matters. Provide a range of operational and administrative tasks within established delegation levels to support the effective operations of the team.
* Updating and maintaining records and databases, complying with service delivery systems and processes, ensure that all information is accurate, stored correctly and accessible.
* Educating clients/customers on their rights and responsibilities, requirements and services available to raise community awareness and ensure compliance with legislation and/or processes.
* Reviewing and advising on more complex matters and/or ensure these matters are appropriately referred and/or escalated to relevant business areas.
Key challenges of the role:
* Working in a high workload regulatory environment with competing priorities, delivering all customer service activities, administration and processing tasks in line with agreed standards and tight timeframes, while maintaining accuracy and attention to detail.
* Working flexibly with a mobile mindset, adaptable through change, and able to cross train to move from one team to another and adjust to changing workloads as directed.
* Exercising tact, professional judgement and, sensitivity when responding to culturally and /or linguistically diverse customers.
Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Raji Subramanian via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday, 29th October :59 am)
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or
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