Stan is Australia's leading local subscription streaming service. We have partnered with Hollywood Studios, international networks and Australian producers to deliver the world's best TV shows and movies. Backed by media powerhouse, Nine, Stan is dedicated to creating Australia's most innovative and high-end productions - Stan Originals - which are critically acclaimed, multi-award winning and loved by our subscribers. Stan Sport is also home to the biggest moments in Australian and global sport. From the Olympics and Rugby, to UEFA Champions League, Grand Slam Tennis and beyond - we bring fans closer to the action through world-class storytelling and unmatched coverage.
Stan Sport are looking for a passionate and experienced community manager to lead Stan Sport's audience engagement across the Premier League and other major sport properties. As Social & Community Editor – Sport, you'll deliver a world-class experience for fans by monitoring conversations, jumping on trends, and interacting directly with audiences in a way that's human, authentic and aligned with Stan's brand. You'll work closely with social, comms and customer service teams to ensure Stan Sport shows up as a true fan in the feed, not just a broadcaster. With strong knowledge across all sports, you'll track sentiment, surface insights, and help grow loyalty, engagement and community. Flexibility to work early mornings, evenings and weekends is essential in this fast-paced, fan-first role with one of Australia's leading streaming services.
Key Responsibilities:
* Monitor and actively participate in audience conversations on Stan Sport and external social channels including TikTok, YouTube, Instagram, Facebook, Threads, X, Snapchat, Reddit and more.
* Proactively interact with and respond to fans in a timely manner that reflects Stan's tone of voice and brand values.
* Monitor breaking sport news, results and trending conversations, and stay across Stan Sport's schedule and on-platform offering in order to provide timely and valuable information to sport fans - ensuring Stan Sport remains the go-to source for all things football.
* Monitor conversations during live match broadcasts and interact with fans in real-time.
* Support social media broadcast integrations to enhance audience engagement, including surfacing user-generated content and poll results to display in broadcasts.
* Identify video reply opportunities across Reels and TikTok and work with the social team to source and create content for these replies.
* Remove inappropriate community contributions and ensure Stan Sport's social channels remain a safe and inviting space for fans to engage.
* Work with the comms and customer service teams to develop FAQs and response scripts when required.
* Follow existing operational workflows and escalation procedures, utilising both Stan's social media management platform and native platforms to manage audience replies.
* Work with the social team, talent and content creators to support audience engagement initiatives such as Q&As, channel takeovers and live streams.
* Participate in flexible shift patterns across global match times, including during the Premier League season.
* Utilise social listening and native tools to monitor and regularly report on audience conversation, trends and sentiment.
Position Requirements
* 3-5 years' experience in a customer service or community management role, ideally in sport or media.
* A football enthusiast with a deep understanding of a range of sports and fan culture.
* Comprehensive knowledge of social platform trends, content formats, audience behaviours and community management approaches.
* Proven experience interacting directly with audiences while adhering to brand and tone of voice guidelines.
* Strong attention to detail. Superior communication skills, and the ability to write succinct, engaging social copy and responses while incorporating key brand messaging.
* Experience using both third-party social media management platforms and native tools for customer engagement and comment moderation.
* Experience social listening and analytics tools to report on and analyse audience engagement, trends and sentiment.
* A problem solver who collaborates effectively with a range of teams and proactively seeks the necessary information to address customer queries.
If this sounds like your ideal role, submit your application via LinkedIn now
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