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This range is provided by JT Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$65,000.00/yr - A$85,000.00/yr
JT Consulting is working with one of our valued clients, a rapidly growing Managed Service Provider (MSP), to find a motivated Desktop Support Engineer to join their Helpdesk team based in Melbourne's South East.
Our client delivers cost-effective IT solutions across Australia, without compromising on quality or efficiency. With their accelerated business growth, they are looking for a confident, enthusiastic professional who thrives in customer service and problem-solving.
What we're looking for:
* Familiarity with remote management tools such as Datto RMM or Auto Task PSA (or similar)
* Exceptional phone manner and strong communication skills
* Professional attitude and high-level customer service focus
* Ability to manage customer expectations effectively
* Self-motivated and able to work autonomously
* Natural problem-solving and troubleshooting skills
* A true team player
The role includes:
* Answering incoming calls and actioning support tickets
* Providing Level 1 IT Helpdesk support (remote and onsite)
* Computer diagnosis, repairs, and troubleshooting
* Basic network configuration support
* Microsoft products & Office 365 support/maintenance
What's on offer:
* Ongoing in-house support & training
* Exposure to a wide range of IT skills and technologies
* A collaborative and supportive team environment
* Opportunities for personal and professional development
If you're enthusiastic, customer-focused, and looking to grow your IT career with a supportive MSP, we'd love to hear from you.
Apply now or reach out to JT Consulting for a confidential discussion.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting and Customer Service
* Industries
IT Services and IT Consulting
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