Apply locations Cairns, QLD, Australia time type Full time posted on Posted Yesterday job requisition id REQ563897
What success looks like in this role :
* Dispatch engineer providing support to multiple clients & Apple.
* Next Business Day (NBD) and / or Same Business Day (SBD) service delivery environment.
* Transformation Services calls, installing and servicing PCs, and PC peripherals and / or electronic equipment.
* Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script.
* Perform routine installs, moves, adds and changes as part of a directed team, including complex desktop and laptop break fix work & whole unit replacement.
* Performs scripted image loading, unit diagnostics and replaceable unit swapping.
* Perform troubleshooting by running basic diagnostics and performs complex module replacement on PCs, servers and peripherals.
* Ensures customer satisfaction throughout.
* Maintains a high degree of professionalism in actions, demeanor, and dress.
* Part management.
You will be successful in this role if you have :
* High school degree required.
* Minimum 1-2 years of hands-on experience with laptop and desktop break-fix.
* Computer-building background experience preferred.
* General knowledge of desktop hardware and software including basic knowledge of Microsoft applications.
* Basic mechanical skills and understanding of electro static discharge (ESD) procedures.
* Training and / or vendor certifications as required including completion of Core Training.
* Client and / or governmental clearance may be required; Microsoft Certified Professional Certification is an added advantage.
#J-18808-Ljbffr