Brisbane Based Hybrid role | Full time | Starting November 11, 2025
About the Role
Working within our Cover Fit team, you'll be speaking to existing customers with changing needs in their lives, and finding the best new plan for them and their families. Your goal is to have meaningful, value-led conversations to understand their changing needs and offer a tailored solution that they will get the most value out of. This is a rewarding role where you can truly make a difference, but it does require focus and the ability to stay motivated throughout the day.
What You’ll Be Doing
- Taking inbound calls from members looking to change their type of cover
- Building rapport quickly and having in-depth conversations to understand their needs
- Offering personalised solutions that align with their needs
- Working to individual and team retention targets in a structured, goal-driven environment
- Accurately recording call outcomes and following established processes
What We’re Looking For
- Experience in customer service and similar contact centre environments
- Excellent communication skills - you’re confident, empathetic, and solution-focused
- Resilience and positivity - you bounce back from tough conversations and keep going
- Strong self-motivation and the ability to stay focused in a structured role
- Comfortable working with multiple systems and navigating digital tools
Our commitment to your development
Get this role and for the first four weeks, you’ll be doing an onboarding training program that sets you up for success. We provide e-learning modules and product and knowledge training, plus access to Compass, our knowledge base system. The role also opens opportunities for clear career progression, including potential moves into the Retention team with opportunities to upskill and earn more.
Why work at Bupa?
We reward our people, support career development, and look after health, well-being, and futures. We embrace diverse backgrounds and believe you can bring your true self to work. We offer a global employee program focused on health and wellbeing, including a subsidised health insurance package. Employees can access a wide range of benefits, including products from our partnerships program and discounts on gym and spa services. Additional benefits include an extra annual leave day for wellbeing and an extra volunteer day each year.
Bupa is an equal opportunity employer. We are committed to equality in recruitment, development, retention and promotion, and to ensuring no one is disadvantaged based on gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage applicants from all backgrounds.
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📌 Customer Service Consultant
🏢 Bupa
📍 Brisbane City