Contribute to our mission, Technology for Life.
Reporting into the Customer Delivery & Business Excellence Manager, the Customer Delivery Manager – Medical (“CDM”) will be based at our Notting Hill head office, enjoy flexibility, and have the option of hybrid working. The CDM will lead a dynamic team to deliver exceptional internal and external customer service, support sales and service operations, optimise processes, and support growth through effective customer engagement.
Key responsibilities include but are not limited to:
* Lead, mentor, and develop a high-performing, multi-disciplinary customer support team;
* Partner with the sales team to ensure seamless customer interactions and support sales initiatives;
* Oversee daily operations of the service support department, ensuring delivery of efficient and effective service support;
* Measure customer feedback, implement initiatives to enhance satisfaction, and address any service-related issues promptly;
* Identify and implement opportunities for process improvements in sales and support operations;
* Engage cross-functional teams to streamline processes and improve customer experience;
* Apply data-driven insights to inform decision-making and strategic planning;
* Prepare and present regular operational reports to senior management;
* Apply a compliance focused mindset across all operations, and;
* Always ensure a safety-first approach.
The ideal candidate will be equipped with the following attributes:
* Tertiary qualification in Business, or related discipline;
* Proven experience in similar roles within a similar industry (highly desirable);
* Track record of leading and managing high-performing teams;
* Ability to drive continuous improvement and innovation;
* Knowledge of QHSE regulations and standards;
* Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
* Team player with a positive attitude and willingness to learn;
* Exemplary understanding of compliance rules, with a proactive mindset and the ability to act as a role model in upholding and promoting compliance standards, and;
* Excellent leadership, relationship building, conflict resolution, interpersonal, communication, analytical, and problem-solving skills.
Make a difference – and be rewarded accordingly.
* Global, trusted company operating since 1889;
* Well established brand and reputation to reinforce your efforts;
* Feel great about being a part of work that truly helps communities;
* Flat structure and open doors, giving you access to all leaders;
* Unique, inclusive, supportive, respected, and proud culture;
* Genuine professional development opportunities;
* Excellent and thorough on the job training;
* Attractive remuneration package and annual bonus reviewed annually;
* Salary sacrificing options;
* Benefits, discounts, and Star Awards;
* Health and wellbeing partner offers and support throughout the career lifecycle;
* Recognition and service programs and birthday vouchers;
* Employee Assistance Program for you, and your family, and;
* More that you would expect from a global leader.
We are passionate about everything we do. And we do it for Life.
Draeger creates technology and solutions to protect everyone’s great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.
With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.
Draeger is an Equal Opportunity Employer. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, or social status.
Read more about having a career – not just a job – at Draeger by viewing our Careers page:
Applicants must demonstrate the right to work in Australia or New Zealand.
No agency assistance is required.