Overview
Customer Service Advisor
Salary: £12.60 per hour
Location: Inverness Retail Park and Nairn Business Park
Hours: 35 hours per week, between Monday and Friday, 7am - 6pm
Manpower have a fantastic prospect for the right candidate to become a Customer Service Advisor, working with our client, Capgemini
As a Customer Service Advisor, you will be the first point of contact for customers.
Your main responsibility is to provide 1st line IT support to Capgemini's clients.
Responsibilities
Respond to incoming requests, via telephone, email and web chat
Logging of all requests in the appropriate call logging software
Assign calls to relevant support teams
Action Back Office requests as and when required
Advise customers and support teams of known problems/workarounds
Ensure customers are kept updated with the progress of their request
Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.
Qualifications
The ability to communicate effectively, both verbally and in writing
Passion about customer service
Willingness to learn
The ability to work both independently and in a team workplace
Valuable analytical skills
Ability to work under pressure
If you feel that you fit the above criteria, then apply today
Job Info
Job Title: Customer Service Advisor
Company: Manpower
Location:
Posted: Sep 1st 2025
Closes: Oct 2nd 2025
Sector: Customer Services
Contract: Temporary
Hours: Full Time
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📌 Customer Service Advisor Queensland
🏢 Manpower
📍 Australia