Support community health with safe transport and a welcoming front desk.
Join Njernda Aboriginal Corporation as a Client Transport Officer / Medical Receptionist.
This dual role provides safe and respectful transport for clients attending medical appointments and outreach programs, while also supporting the smooth front-of-house operations of our Health and Ageing team.
Please note, this position is identified for Aboriginal and Torres Strait Islander applicants only.
In this role, you will:
✔️ Provide safe, reliable transport for clients to medical and community health appointments
✔️ Maintain vehicles in clean, roadworthy condition and follow infection control standards
✔️ Deliver professional reception services, managing calls, bookings, and enquiries
✔️ Support clinic operations through administration, scheduling, and patient assistance
✔️ Uphold confidentiality and cultural respect in all client and community interactions
About You:
✔️ Current driver’s licence with safe driving record
✔️ Experience in driving and providing respectful client transport (long distance included)
✔️ Strong communication and interpersonal skills, with cultural awareness
✔️ Administration or reception experience, with computer literacy (Microsoft Office)
✔️ Ability to multitask, work under pressure, and maintain confidentiality.
Selection Criteria
Essential:
Qualifications
- Current unrestricted driver’s licence with a safe driving record.
- Demonstrated ability to provide safe and respectful transport services, including long-distance driving.
- Strong interpersonal and communication skills, with the ability to work effectively with Aboriginal and Torres Strait Islander people in a culturally safe way.
- Experience in administrative or reception duties, with computer literacy (Microsoft Office, clinical software or willingness to learn).
- Ability to maintain confidentiality and professional boundaries.
- Reliability, punctuality, and flexibility to adapt to client and organisational needs.
Skills
- Communication skills
- A proven knowledge and understanding of aboriginal people and Aboriginal culture
- An ability to communicate effectively with Aboriginal people and handle issues in a sensitive manner.
- Excellent phone manner, customer service and initiative
- Demonstrate communication skills for all literacy levels
- Well-developed computer skills and knowledge of Microsoft office suite and experience Best Practice Medical Software
- Ability to multitask with a high attention to detail and work under pressure
Experience
- Preferred 1 year experience in a similar role
Satisfactory evidence of:
- Pre-employment checks not limited to at least two professional referees
- Proof of identity and qualifications, National police check, Working with Children’s Check, full Victorian driver’s license
- Disclosure of any pre-existing illness / injury and vaccination status in line with Njernda’s current policy and procedure,
- As applicable – eligibility to work in Australia, professional/regulatory licenses, registration and current valuable standing, and clearance on aged care banning orders.
Desirable:
- Previous experience in a medical or community health environment.
- Knowledge of Medicare billing and medical reception practices.
- First Aid and CPR certification (or willingness to obtain).
- Understanding of infection prevention and control in healthcare settings.
Other requirements:
- Current Working with Children Check.
- National Police Check.
- Compliance with immunisation requirements for healthcare workers.
- Participation in ongoing professional development and training.
Please apply via Seek before November 3, 2025 providing a cover letter addressing the selection criteria, your resume and the details of at least two referees.
📌 Client Transport Officer/Medical Receptionist
🏢 Njernda Aboriginal
📍 Echuca