Come join us!You'll support customers across Avanade's Managed Services while developing your technical and problem-solving skills. You'll work through customer queries from start to finish, providing updates, gathering information, and ensuring a smooth experience.This is a great opportunity for someone early in their career looking to grow in a supportive, collaborative environment. You'll receive guidance and training, but also be encouraged to take initiative, ask questions, and develop your capabilities.The focus of the role will be developing skills to support Microsoft Power Platform (including Power Automate and Power Apps), Microsoft SharePoint Online and Dynamics 365 integration. Together we do what matters.What you will do:- Diagnose and resolve issues related to business applications for our clients.- Escalate complex issues to appropriate personnel when required, ensuring timely resolution.- Maintain accurate records of open tickets, monitor status, and ensure closure within agreed timeframes.About youCharacteristics that demonstrate success for this role:- Analytical, curious, agile- Team player and good communicator- Problem-solver, patient and quality-driven- Self-motivating- Innovative mindsetEnjoy your careerSome of the best things about working at Avanade:- Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)- Real-time access to technical and skilled resources globally- Dedicated career advisor to encourage your growth- Engaged and helpful coworkers genuinely interested in youFind out more about some of our benefits Employee Benefits at Avanade | Avanade.A great place to workAs you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look!We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.Create a future for our people that focuses on: - Expanding your thinking - Experimenting courageously - Learning and pivotingInspire greatness in our people by: - Empowering every voice - Encouraging boldness - Celebrating progressAccelerate the impact of our people by: - Amazing the client - Prioritizing what matters - Acting as one Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. Please read Avanade's Hiring and Privacy Statement for more information on how we process your data during the Recruiting and Hiring process.