Workshop Manager Job Summary
The Mercedes-Benz Berwick workshop seeks a dedicated and experienced Workshop Controller to oversee the efficient throughput and job flow between our service advisors and technicians.
* Coordinate daily workshop activities, assigning repair orders to service technicians using our Dealer Management System.
* Oversee the daily operations of the workshop, managing a team of over 40 technicians and apprentices.
* Manage the workshop team to maximise productivity, efficiency, and profitability.
* Maintain an on-time delivery rate to enhance customer satisfaction.
* Identify technician strengths and weaknesses to allocate work effectively while creating opportunities to develop the team's skills.
* Work closely with Service Advisors to communicate vehicle progress and any additional work needed to customers.
* Monitor and improve job throughput to enhance overall efficiency and productivity.
* Foster a supportive environment focused on customer satisfaction and team collaboration.
* Collaborate with the Service Manager and Workshop Manager to implement best practices and streamline processes.
* Ensure high standards of service quality and compliance with Mercedes-Benz protocols.
* Analyse workflow and identify areas for improvement, ensuring all operations align with dealership efficiency standards.