This is a Business Support Officer role with City of Melbourne based in Melbourne, VIC, AU City of Melbourne Role Seniority - mid level More about the Business Support Officer role at City of Melbourne Synopsis Support the day-to-day operations within the Lord Mayor's Office Permanent Opportunity Class 4 $85,415 – $ 96,138 superannuation About The Role The Business Support Officer position sits within the Lord Mayor’s Office and provides high-quality administrative and business support to ensure the efficient operation of the Office and the effective delivery of the Lord Mayor’s priorities and engagements. The role supports the day-to-day office management, financial administration, correspondence coordination, and scheduling activities, while maintaining professionalism, confidentiality, and attention to detail in all interactions. A Little More About The Role We are seeking a highly organised, proactive Business Support Officer with a “can do” attitude to support the Lord Mayor's office. The Lord Mayor’s Office provides high level strategic, policy and administrative support services to the Lord Mayor and Deputy Lord Mayor. All staff within the Lord Mayor’s office work closely with the offices of the Chief Executive Officer, Councillor Support, General Managers and Directors to ensure an effective relationship exists to support the efficient and effective operations of Council. The Division provides high-level strategic and operational support to the Chief Executive Officer, Lord Mayor, Deputy Lord Mayor and Councillors alike. About You We are seeking an administrative superstar with a can-do attitude to join a dynamic team. The ideal candidate is highly organised, proactive, and enjoys problem solving while supporting a busy workplace. You will be working mostly onsite and taking direction from the Lord Mayor's Executive Assistant as part of a collaborative team environment. What Your Experience Might Look Like Strong written and verbal communication skills. Excellent customer service skills with demonstrated experience of working in a customer focused environment. Demonstrated ability to work as an effective team member to coordinate and achieve day to day administrative responsibilities. Demonstrated ability to provide administrative support in a multi-function team environment. Well-developed organisational skills and the ability to work in a semi-autonomous environment. High level of accuracy and attention to detail with proven experience of data entry. Intermediate computer skills especially Microsoft Office and proven ability in utilising in house databases and systems to manage and process work. How To Apply We would love to hear how you can make an impact in this role! As part of your application, you will be required to: Attach your updated resume Include a cover letter (max one page) outlining your relevant experience and why you are a great fit for this role. Submit your application no later than 11:45pm on Thursday 29 January 2026. Need more information? Please refer to the position description below or for more information contact Quetta Serradura, Team Leader-Talent Acquisition at quetta.serradura@melbourne.vic.gov.au We are committed to creating a workplace where everyone belongs. We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you are contacted for an interview. Inclusion matters We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA individuals, and people of all ages and faith backgrounds. We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the City of Melbourne team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Supporting day-to-day office management Coordinating correspondence and scheduling activities Maintaining professionalism and confidentiality Key Strengths ️ Strong written and verbal communication skills Excellent customer service skills Intermediate computer skills A Final Note: This is a role with City of Melbourne not with Hatch.