The Service Delivery Manager role is a critical leadership position that oversees the day-to-day operations of our service delivery teams. In this challenging and rewarding role, you will be responsible for leading high-performing teams, fostering a positive learning culture, and identifying opportunities for growth and development.
About the Role:
* This is a full-time position offering a unique blend of operational management and strategic leadership responsibilities.
* As Service Delivery Manager, you will be responsible for ensuring compliance with regulatory requirements, financial robustness, and alignment with our strategic goals.
Your Key Responsibilities:
* Lead Program and Experience Leads and frontline employees to build high-performing teams.
* Foster a positive learning and development culture through regular feedback and development planning.
* Identify, support, and coach employees for career progression and talent retention.
* Maintain a structured operational rhythm with team meetings and 1:1s.
* Communicate effectively, cascading and escalating information as needed.
* Manage critical incidents according to policies and procedures.
* Promote and implement change initiatives, modelling positive behavior.
* Support the General Manager in forecasting, reviewing, and aligning budgets.
* Drive service excellence initiatives, including quality checks and stakeholder engagement.
Required Skills and Qualifications:
* A bachelor's degree in business, management, or community services is essential.
* 5-10 years of experience in a managerial or leadership position, overseeing teams of 10 or more members.
* Proven track record in managing operational tasks and shaping strategic initiatives across various departments.
* Experience in managing relationships with at least 5 key internal and external stakeholders (e.g., government bodies, community groups).
* High level of technical and computer literacy, particularly with Microsoft Office and reporting systems.
* Valid NSW C class driver's license, capable of driving large cars and vans.
Benefits:
* National Disability Insurance Scheme Worker Check;
* Working with Children Check (or any equivalent check available in the State or Territory in which your employment is based);
* Current National Police Background Check that discloses your suitability to have unsupervised contact with vulnerable groups of people.
Others:
* We are looking for a dynamic and seasoned leader who can drive our service delivery teams towards excellence.
* If you are passionate about creating a unified organization where teams work seamlessly together to deliver exceptional outcomes, we encourage you to apply.
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