1 week ago Be among the first 25 applicantsThis is a Customer Solutions Consultant role with Red Energy based in Richmond, Victoria, AustraliaAt Red Energy, we are passionate about providing award-winning customer service to over 1 million of our customers across the country. Owned by Snowy Hydro, we are 100% Australian owned, which our customers love us for. Our team has won 13 consecutive Canstar Blue Awards for best overall customer satisfaction among Victorian electricity providers. Looking for a career change? Come join us!Role Seniority - Junior · A role for someone with basic skills, good motivation, and the ability to learn. Typically 1-2 years of experience required.More about the Customer Solutions Consultant role with Red Energy:As part of our Customer Solutions team, you will handle inbound calls from existing customers, assisting with general inquiries such as account, payments, and billing.We offer comprehensive training and ongoing coaching, with opportunities for progression within the Contact Centre, supporting your professional growth and career development.This is a full-time permanent role, working on a rotating roster between 8:00am - 8:30pm Monday to Friday, and 1 in 4 Saturdays from 9:00am - 5:30pm (AEST), with a day off during that week.You will need:12 months of recent customer service experienceThe ability to deliver high-quality customer service and build rapportCritical thinking and situational analysis skillsProficiency in navigating various systems in a fast-paced environmentA positive attitude and self-motivationThe Perks:7 weeks of in-office training at our dog-friendly Richmond officeGuaranteed fixed annual pay increases, plus potential KPI-based bonuses30 weeks of paid parental leave for primary carers and 10 weeks for non-primary carers, including adoption leaveOption to purchase up to 4 additional weeks of annual leaveOpportunities to gain experience in different areas to support your career development within the Call CentreEmployee recognition and rewards programsHybrid working approach???? Please consider applying even if you don't meet 100% of the outlined requirements ????Key Responsibilities:Key Strengths:Why Red Energy is partnering with Hatch on this role: Hatch exists to level the playing field for people discovering a suitable career. When you apply, you can showcase more than just your resume.A Final Note: This role is with Red Energy, not Hatch.Seniority levelEntry levelEmployment typeFull-timeIndustriesInternet Marketplace PlatformsReferrals increase your chances of interviewing at Hatch by 2xSet job alerts for “Customer Service Representative” roles.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 8 hours agoMelbourne, Victoria, Australia 1 week agoDocklands, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 weeks agoBranch Customer Service - Epping Area - Expression of InterestMelbourne, Victoria, Australia 1 week agoAlbert Park, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$40.00-A$43.00 1 week agoCustomer Call Centre Operator - Work from home after training!Melbourne, Victoria, Australia 2 weeks agoCustomer Service Manager - Behind the MeterMelbourne, Victoria, Australia 10 hours agoMelbourne, Victoria, Australia 3 weeks agoSpringvale, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoPort Melbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 3 weeks agoCustomer Support Specialist - 12 Months Fixed Term ContractMelbourne, Victoria, Australia 2 weeks agoNorth Melbourne, Victoria, Australia 3 weeks agoKeysborough, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoWilliamstown, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoCremorne, Victoria, Australia 3 weeks agoCustomer Service Specialist - Monday to Friday only!Melbourne, Victoria, Australia 6 days agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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