Leadership and Service Excellence Manager
We are seeking a highly skilled professional to lead our team in delivering exceptional resident services and achieving business objectives.
Main Responsibilities
* Develop and implement strategies to drive quality service delivery and business growth.
* Maintain compliance with regulatory requirements and foster a culture of continuous improvement.
* Provide guidance on marketing initiatives and external partnerships.
* Oversee budget planning and workforce management, including recruitment and leave coordination.
Key Qualifications
* Degree in Nursing (Essential)
* Proven experience in senior roles within aged or healthcare sectors, with operational management expertise in HR and people leadership.
* A broad understanding of relevant legislation and commercial acumen to empower staff.
* Excellent communication skills, high organisational ability, and solution-focused problem-solving capabilities.
This role requires a strong leader who can inspire and motivate teams to achieve excellence in resident services. The successful candidate will have a passion for aged care and a commitment to delivering high-quality outcomes.