Full-Time, Ongoing Position | Western's Parramatta South Campus
- Remuneration: $155,690 to $166,265 p.a. | Includes 17% Superannuation & Leave
- Professional Development | Flexible work arrangements
- **Full-Time, Ongoing Position**:
- **Remuneration: $151,302 to $161,579 p.a. | Includes 17% Superannuation**:
- **Based at Western's Parramatta South Campus**:
- ** Unlock your potential with WSU: Benefit from flexible work arrangements, work from home options (up to 2 days per week), development opportunities and more**
**About Western Sydney University**
Western Sydney University is a modern, forward-thinking, research-led university, located in the heart of Australia's fastest-growing, economically significant region. The University has 11 campuses in Sydney, as well as campuses in Ho Chi Minh City, Vietnam, and Surabaya, Indonesia, with plans for two campuses in India. With over 200,000 alumni, almost 50,000 students, and approximately 3,500 staff, the University promotes a dynamic, inclusive, and innovative culture focused on research and dedicated to student-centered excellence.
Our Schools teach an array of programs and degrees carefully structured to meet the demands of future industry. The University is ranked in the top 2% of universities worldwide, with over 85% of its assessed research rated at 'World Standard' or above. In 2022, 2023, and 2024 the University was placed 1st worldwide and in Australia for its commitment to the United Nations' Sustainable Development Goals in the Times Higher Education (THE) University Impact Rankings.
Our core values - Boldness, Fairness, Integrity, and Excellence - serve as guiding principles for our organisational culture and influence the work we do. If you are a dedicated and forward-thinking professional seeking a career that can make a meaningful difference, we invite you to discover the abundant opportunities, innovation, and impact that await you at Western Sydney University.
**About Information Technology and Digital Services**
Information Technology & Digital Services (ITDS) is a key enabling service provider within the University. It is responsible for the strategic deployment and use of information and communication technology services, systems, and infrastructure. The primary role of ITDS is to support the Universitys learning, teaching and research activities as well as the business systems and operational units that underpin the Universitys core activities.
ITDS operates across all campuses, providing the University's IT infrastructure, platforms and services, online, telephone
- and campus-based support. In addition, it conducts an annual program of strategic projects designed to enhance, replace or introduce new IT infrastructure, platforms and services to promote innovation and support the University's strategic direction.
**About the Opportunity**
An exciting opportunity exists within Information Technology and Digital Services for a Campus Support and Print Services Manager to join the team.
The Campus Support and Print Service Manager will plan and manage the delivery of IT and Digital support services at the campus level. This ensures that students and staff within Schools, Institutes, and Units receive an exceptional customer experience and allows them to focus on their core purposes of learning, teaching, and research. The Campus Support and Print Service Manager will oversee a team of staff across various locations and support hours, servicing a comprehensive range of campus-based ICT resources, including computer labs, teaching spaces, audio-visual equipment, office technology, printers, and mobile devices. The Campus Support and Print Service Manager will resolve as many incidents and requests as possible at the first point of contact.
Additionally, the Campus Support and Print Service Manager will manage the customer service and operational aspects of the printer fleet and associated cost recovery system, while also leading strategic initiatives in print services. The Campus Support and Print Service Manager will inspire your team with enthusiasm, promoting and delivering on the IT Strategy using your skills, experience, and available resources.
This role embodies a shared purpose among all leadership and management positions, to inspire the team with enthusiasm, promoting and delivering on the IT Strategy using their skills, experience, and available resources.
This is a full-time, ongoing position based at Western's Parramatta South Campus, although travel to other campuses of the University may be required. Please review the position description for further information.
**Who We're Looking For**
**Culture**
Western Sydney University highly values equity and inclusiveness. We have a proud history of doing so and consider this an important part of our social and civic responsibilities as a University. We strive to contribute to tackling inequalities and promoting wellbeing within our own institution,