Customer Service Coordinator
This role offers a chance to work in a dynamic environment where you can make a real difference in the lives of students. As a Customer Service Coordinator, you will be the first point of contact for prospective residents and their guests, providing exceptional customer service and exceeding expectations.
The ideal candidate will have a background in reception or hospitality, with a passion for delivering high-quality guest experiences. You will be able to work under pressure, think on your feet, and handle multiple tasks at once. Excellent communication skills, both written and verbal, are essential for this role. Additionally, you should have high levels of computer literacy and be able to learn new systems quickly.
Key responsibilities include assisting prospective residents with queries related to student residency, studies, and general needs. You will also be responsible for monitoring and reporting concerns and/or issues relating to resident safety and wellbeing. Furthermore, you will coordinate administrative duties such as incoming and outgoing mail, filing, and other tasks as needed.
We offer a supportive and inclusive work environment that prioritizes your growth and wellbeing. Enjoy company-covered operational licensing costs, clear pathways for career progression, ongoing development through training and courses, and support for mental, emotional, financial, and physical health. Join a diverse team with recognition programs, annual awards, and fun community initiatives. Plus, benefit from generous leave options, company-funded flu vaccinations, referral bonuses, and exclusive staff rates at local hotels and apartments.
This is an excellent opportunity for someone looking to start a new and exciting career path. If you are passionate about delivering exceptional customer service, working in a fast-paced environment, and taking initiative, then we would love to hear from you.