We're looking for enthusiastic and motivated box office assistants for this summer's Edinburgh International Book Festival.During August, the Box Office team are based in the Edinburgh Futures Institute, Lauriston Place, Edinburgh.
We operate a box office counter and a telephone room.
During the Festival, the Box Office is usually open 09:30-21:00 daily but occasionally stays open later depending on the timing of the last event.
Box Office Assistants may also be asked to cover the Access and Information Desk as required.
Box Office Assistants may also assist with chatroom moderation for our digital events.This is an ideal opportunity for individuals who wish to build on their existing box office and customer service skills in a high-pressure festival environment.
Excellent customer service and communication skills, enthusiasm, and an ability to work effectively as part of a small team are all essential for this role.Essential:Experience of working in a Box Office or customer-facing roleCommitment to high levels of customer service, with experience of dealing with customers both in person and on the telephone.Strong communications skills and the ability to interact with a wide range of peopleExcellent attention to detailAn enthusiastic personality and a flexible, positive attitudeThe ability to remain calm and focused under pressureThe ability to work as part of a teamPrevious experience of cash handling proceduresStrong IT skillsDesirable:Previous experience using Red61 ticketing systemExperience in a festival or arts venuePassionate about literature and the artsFull-time (42 hours per week), temporary.
Rate of pay £12.60 per hour + holiday pay.
*Contract dates*Wednesday 6 August - Sunday 24 August 2025The deadline is Sunday 27 April 2025 at 23:55.
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