Position Purpose
To provide high-quality payroll processing and support to internal and external clients of ADP, with active participation in the Payforce team and related operational activities.
Key Responsibilities
* Manage payrolls for a portfolio of clients, including weekly, fortnightly, and monthly pay runs.
* Ensure successful payroll processing according to client agreements and ADP standards.
* Produce accurate and timely payrolls and EFTs from approved documentation.
* Maintain up-to-date employee pay details, making only approved changes.
* Prepare long service leave, termination, and other payroll-related payments and reports.
* Process and pay payroll corrections promptly.
* Update pay records accurately, including corrections.
* Comply with statutory requirements.
* Ensure quality control of data entry for own and other client bases.
* Process retrospective payments and leave payments.
* Amend master-file data and create new employee details.
* Complete month-end and year-end processing.
* Manage and respond to pay-related queries efficiently.
* Assist in data collation for service reports and error analysis.
* Resolve technical issues promptly.
* Escalate client issues as needed.
* Achieve individual KPIs in line with department goals.
* Work flexible hours when required.
ADP Leadership Expectations
Business Leadership
* Strategy and Planning: Define our direction.
* Results Accountability: Ensure objectives are met.
* Financial Management: Use financial insights to drive results.
People Leadership
* Impactful Communication: Engage effectively with others.
* Building Talent: Develop capability for the future.
* Relationship Building: Cultivate internal and external relationships.
Market Leadership
* Client Focus: Incorporate client perspectives in decisions.
* External Trends: Understand and act on market trends.
* Growth Bias: Take bold actions to enhance results.
Experience
* 1-5 years in customer service in large team environments.
* 2-5 years payroll processing experience managing over 200 staff and multiple pay runs.
* Strong analytical and problem-solving skills.
* Commitment to world-class service delivery.
* Effective communication skills.
* Knowledge of Australian payroll legislation.
* Experience with Payforce system and MS Office.
* Ability to work under time pressure and prioritize issues.
A little about ADP
We are a global provider of cloud-based human capital management solutions, leading in HR, payroll, talent, and benefits administration, and recognized for our services and culture.
Diversity, Equity, Inclusion & Equal Employment Opportunity
ADP promotes an inclusive workplace and provides equal employment opportunities regardless of protected characteristics.
Ethics at ADP
We uphold high ethical standards and compliance. Learn more about our culture and values at ADP Careers .
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Human Resources
Industries
* Software Development
* Financial Services
* Human Resources Services
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