Position Title: Office Patient Assistant (level 1)
Reports To: Dialysis Clinic Manager
Primary Purpose of the Role
To provide high quality level of reception and secretarial services to the patients and staff at the clinic in a caring and supportive manner. To support the nursing staff in the dialysis clinic by performing non‐clinical duties relating to direct and indirect patient care.
Key Responsibilities
General Administration
* Answer the switchboard in a courteous and professional manner.
* Liaise with patients and their families in a compassionate manner.
* Perform general clerical and administrative tasks as required (i.e. filing, minute taking, agenda creation).
* Responsible for petty cash dispersal and reconciliation.
* Responsible for maintaining the levels of and ordering general office supplies.
* Responsible for bookings and maintaining patient transport.
* Provide assistance with the quality improvement program.
* Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
* Create and maintain patient Newsletter.
* Other duties and responsibilities as assigned.
Billing Administration
* Admit and discharge patients within a centralized billing system.
* Ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
* Conduct eligibility checks on all new patients with their Private Health Fund.
* Prepare invoices and credit notes in relation to revenue generation.
* Prepare and collate all required supporting documentation to accompany invoices.
* Undertake banking procedures for all cheque and cash payments.
* Prepare and maintain an accurate record management system of all patient records.
* Prepare and maintain reconciliation records.
Patient Service
* Ensure cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
* Assist with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors, including ordering.
* Maintain the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
* Attend to the re‐stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
* Manage the ordering of all stock and consumables for the operation of the clinic.
* Confirm delivery of stock and cross‐check inventory with documentation, forwarding monthly stock take to the Purchasing Officer.
* Maintain Clinical Manager database.
* Ensure routine collection and appropriate disposal of linen, rubbish and contaminated waste.
* Coordinate collection of blood samples by pathology lab and assist with spin‐down before collection.
* Participate in Quality Assurance activities as required by the Dialysis Clinic Manager.
* Ensure/promote a safe, secure and healthy working environment for staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU‐28).
* Engage in internal and external in‐service activities to enhance and maintain skills and knowledge.
#J-18808-Ljbffr