This role is part of our Remote Monitoring Solutions product line.
For more information about our product line:
We are seeking the right individual to join our Customer Support team. The candidate will be expected to travel around the APAC region from time to time, although will primarily be based at the Perth, AU office or occasionally at their own premises. This role reports to the UK-based Global Customer Support Manager. Working from home will be considered, although the role will primarily be based in the Perth, AU office.
Be a part of something bigger.
At Eddyfi Technologies, we're proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, safeguard the environment, and ultimately, save lives. As a world-renowned company, we're behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. And we're just getting started. If you're passionate about technology and want your work to make a real impact, we'd love to hear from you.
Our values
We are customer-centric
We innovate with a purpose
We are results-oriented
We are team players
Joining our team means:
Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
Joining a rapidly expanding company offering long-term development and success opportunities.
Contributing to meaningful projects that create a lasting impact.
As Customer Support Technician you must be able to
Clarifying customer technical requirements ahead of new project installations and briefing the production team
Supporting customers during project installation
Setting up monitoring diagrams, users, alerts and calculations
Attending site when required to support customer installations or investigate reported faults
Assisting customers with technical queries and fault reports by phone, email and through a helpdesk ticket system
Managing the return and replacement of faulty equipment in conjunction with the Aftersales team
Assisting with fault diagnosis and contributing to fault reduction
Providing training to customers mostly using teleconferencing, sometimes on site or in our facility
Other duties as assigned
What makes you an asset to our team
Demonstrable experience of customer service in an engineering or technical environment
Excellent customer relations skills
A flexible, well organised approach with the ability to multi-task and work to varying priorities and deadlines to meet the needs of the business
Strong analytical skills and close attention to detail with good decision making and technical problem solving abilities
A positive, professional attitude and a desire to complete tasks to the highest standard
A team player willing and able to collaborate actively and effectively with colleagues, gaining respect from those around them
A strong communicator at all levels, with excellent interpersonal, verbal and written communication skills
Self-motivated with a proven ability to perform under pressure
Fluent in English
A background and experience in Data Analysis, Geotechnical, Surveying and/or IM would be beneficial for this role
Good ability with Excel, and other Office apps
Multi-lingual and advantage; fluent in English and/or Spanish as an additional language
If you have transferable skills, even if you don't meet all the criteria, feel free to submit your application
At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.
All positions based in Quebec require proficiency in French, both written and spoken. Additionally, functional skills in English are required to meet the needs of our offices and clients internationally. For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification.
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