Front Desk Representative
Welcome and engage with guests in a 4-5 star environment. You will deliver exceptional customer service.
You will be motivated and hardworking with a can-do attitude, providing 5-star service to guests and ensuring their stay is memorable and enjoyable.
* Welcome guests warmly
* Assist guests at check-in/out efficiently
* Monitor traffic flow effectively
* Arrange bookings and transport promptly
* Transport luggage safely
* Provide information on resort facilities and local events confidently
* Ensure public areas are clean and presentable
* Drive golf carts skillfully
* Collaborate with front office teams successfully
Full availability and flexibility are required.
Essential Skills and Qualifications
Experience in a hotel porter/concierge role in a 4-5 star environment
Knowledge of the hotel industry, the region and local attractions
Clear communication skills and strong interpersonal skills
Problem solving skills and ability to work well in a busy environment
Proficient computer skills including MS Office applications
Deliver high standard customer service and organisational skills
Work well in a team environment and with diverse groups of people
Be self-motivated, confident, friendly and enthusiastic
We Offer
A competitive hourly rate + penalties for evenings, weekends & public holidays
Employee benefits and discounts on products
Training and career progression opportunities
Complimentary parking onsite
The RACV Difference
Join a team who cares about their guests.
Application Process
Learn more about RACV online
Apply via an AI online chat interview
Consent to a background check