Customer Service Officer - Recreational Facilities
Join to apply for theCustomer Service Officer - Recreational Facilitiesrole atBayside Council (NSW)
Customer Service Officer - Recreational Facilities
2 days ago Be among the first 25 applicants
Join to apply for theCustomer Service Officer - Recreational Facilitiesrole atBayside Council (NSW)
Get AI-powered advice on this job and more exclusive features.
Location : Bayside Council, Sydney, NSW, Australia
Customer Service Officers - Recreational Facilities (Multiple Vacancies)
Work at multiple locations across the Bayside LGA
Friendly and people-oriented team environment
Be the face of Bayside's recreational facilities
Our team
At Bayside Council, we are committed to a positive, flexible, and supportive workplace culture, where our people and customers feel respected and valued.
We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.
Purpose of the role
>" listvalue="">The City Life directorate delivers personalised and public services to enhance community life, including family, aged, leisure and cultural services.
About The Role
The role will act as the face of Council's staffed recreational facilities across Bayside and be responsible for promoting their professional image within the community, whilst ensuring a positive experience for patrons.
Providing first class customer service and people skills, the role will ensure that patrons enjoy accessible, safe, andactivated recreational facilities across Bayside.
The role is dynamic, think desk to deck and everything in between, as the role will also be responsible for the day-to-day operations of these facilities, including both front of house and back of house duties.
As such, the role will rely on your administration expertise but also your operational knowledge and problem-solving abilities.
A resilient all-rounder and people person would thrive in this position.
The role will be primarily based at the Arncliffe Youth Centre, however, the role may be required to work from other Council facilities and locations on request.
Key Responsibilities
Provide exceptional customer service and experience for patrons.
Undertake a range of administrative tasks and duties, record keeping and communication requirements utilising software applications like Microsoft Word, Excel, and Outlook.
Guide and direct patrons to access and use facilities safely.
Respond and provide follow up on patron enquiries, needs and concerns in a timely manner.
Identify, respond to, escalate, and report incidents or any potential hazards.
Provide information about the facilities and services to ensure maximum participation and benefit for patrons.
Undertake a range of administrative functions including cash handling, retail sales, reconciliation, and banking, opening, and closing of facilities, stock set and replacement and bookings.
Scheduling and time keeping, ensuring patrons keep to the defined booking schedule.
Maintainthe cleanliness and presentation of facilities, general cleaning will be required.
Set up and pack down spaces according to booking requirements, general lifting and physicality will be required.
Tasks as defined by your direct supervisor, be an all-rounder.
About You
We are looking for someone who has:
Previous experience in the delivery of recreational facilities.
Strong interpersonal and communication skills, be people-focused.
Intermediate knowledge of Microsoft Word, Excel, and Outlook.
Confidence in the use of software applications like bookings systems, customer management software (CRM), point of sale systems and finance systems (training provided).
Retail sales experience, cash handling, end of day reporting and facilities management know-how.
Current First Aid Certificate relevant to the role (or wiliness to obtain).
Current Working with Children Check (NSW) (or wiliness to obtain).
Current driver's license is preferred, but a willingness to travel across Bayside will be an acceptable and ongoing substitute.
Our Benefits And Culture
As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external.
Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community.
Apply now
Before submitting your application, please take the time to read the position description by clicking the paperclip button located in the top right section of this page.
Please use MS Edge or Google Chrome to submit your application.
If you have any technical issues opening the link, please contact us at
Your application should include an up-to-date resume (max 3 pages) and a covering letter (max 2 pages), outlining how your skills and experience meet the essential requirements and desirable experience of the role.
Closing Date:Monday 19 May, 2025
Salary Range:$30.78 - $34.48 plus 25% casual loading and 11.5% superannuation
Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.
We are an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment.This role will require a national criminal check and pre-employment medical check.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Government Administration
Referrals increase your chances of interviewing at Bayside Council (NSW) by 2x
Sign in to set job alerts for "Customer Service Officer" roles.
Sydney, New South Wales, Australia 2 weeks ago
Complaints Officer (Part-Time, 12-Month Contract)
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Customer Service Representative Fraud - Scams
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 3 days ago
Customer Service Representative - Receivables
Sydney, New South Wales, Australia A$60,000.00-A$68,000.00 1 month ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia A$60.00-A$65.00 3 weeks ago
Customer Service Representative - Sydney, Australia
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 2 weeks ago
Revesby, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 2 weeks ago
North Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia A$60,000.00-A$65,000.00 2 weeks ago
Customer Service Officer - Complaints Resolution
Pymble, New South Wales, Australia 2 weeks ago
Pymble, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 3 weeks ago
Pyrmont, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia A$60,000.00-A$75,000.00 5 days ago
Customer Service Specialist - Part Time – 20 hours per week
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 5 days ago
Contact Centre Lead, Knowledge and Support
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 3 weeks ago
We're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr