Front Office Duty Manager | Fulltime (Onsite) | Quest Echuca
$70,000 – $75,000 per year
Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji. With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia's top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.
Quest Echuca is a 59-room apartment hotel situated in the centre of Echuca, overlooking the Murray River Aquatic Reserve. Known for its excellent presentation and is received well by guests, the hotel is now recruiting an experienced Front Office Duty Manager to join our positive and passionate team. This is a live-in role, with on-site accommodation included in the salary package, and involves residing on the property while coordinating overnight caretaking responsibilities.
Reporting to the General Manager, the position involves leading the current successful and capable team. A true hospitality professional with the drive and passion to exceed targets is required for this exciting opportunity.
About the role:
* Opportunity to join a dynamic, growing company with great career opportunities
* Be part of a small front office team with an amazing service and sales culture
* Drive hotel revenue through successful distribution and excellent revenue management
About You:
* Experience in leading a team that delivers exceptional guest service
* Passionate about interacting with guests and managing guest feedback
* Experience in increasing accommodation and hotel revenue
* Experience in managing distribution partners (esp. online travel agents and wholesalers)
* Comfortable with managing the hotel's front office administrative duties – including the administration of the property management system, reservations, cash handling, reception duties and accounts receivable
* Hands on leader that is a team player, reliable, level-headed and organised
* An immediate start would be preferred however exceptions can be made for individual circumstances
* Must be able to work on weekends and public holidays
Position descriptions are available from Leo Avila, General Manager, by emailing admin.echuca@questapartments.com.au. Applications should include a letter of application and CV and be directed to Leo Avila.
Applicants must have the right to work in Australia and only suitable applicants will be contacted for an interview.
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