Employee Relations & Operations Manager Role
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We're looking for an experienced professional to lead our Employee Relations and Operations team in the APAC region. This role will be responsible for designing, innovating, and delivering ER and HR policies that align with our people strategy and support broader business priorities.
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Main Responsibilities:
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* Develop and implement global ER and HR policies, processes, and frameworks that align with our people plan and meet local legal requirements.
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* Lead the APAC HR operations team, ensuring high-quality, compliant support to managers and employees across the region.
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* Oversee the development of employee relations policies and frameworks, including horizon scanning to ensure compliance with changing legislation.
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* Drive continuous improvement initiatives to review and improve policies and processes, increasing automation and improving user experience.
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* Manage communications and stakeholder engagement, developing effective training programs to support key stakeholders across the business.
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* Ensure the delivery of a high-quality service to the business, providing coaching and support to line managers through the case management process.
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* Support business restructuring activities by providing change management expertise and acting as a subject matter expert on other projects.
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* Oversee the delivery of core HR services to employees and managers in line with agreed SLAs.
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Requirements:
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* Strong knowledge of employment law across APAC countries, particularly Australia, New Zealand, and Singapore.
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* Experience working in a global HR or Employee Relations team.
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* Demonstrated success in leading the transformation of ER/HR processes, systems, or policies on a global scale.
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* Proven ability to manage and develop high-performing teams.
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* Excellent interpersonal and communication skills, with the ability to handle sensitive matters with discretion.
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* Self-motivated and able to work independently at pace, with a proactive mindset.
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* Previous experience working in a SaaS-based or Tech environment is highly advantageous.
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Benefits:
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* A supportive and inclusive work environment that values diversity and promotes growth.
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* The opportunity to make a real difference in the lives of citizens and public sector organizations.
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* A competitive compensation package that reflects your value to the organization.
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* A comprehensive benefits program that includes flexible work arrangements, professional development opportunities, and more.
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About Us:
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We are a global organization dedicated to making a positive impact in the world. We believe in the importance of fostering a diverse and inclusive work environment that supports the growth and well-being of our employees.