Job Title: Service Supervisor
This role is accountable for assisting the service department with customer service needs, opening and closing work orders, pre-delivery activities, repair and reconditioning of new and used trade-in equipment, daily shop operations, field service functions, and vehicle delivery.
Key Responsibilities:
* Handle phone calls, advise customers on technical problems, schedule customer service needs, plan jobs with work orders, specify job instructions, and identify customers and machines.
* Assist in appraising and quoting repair work, discussing service requirements with the service manager, including parts and labor.
* Assist in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
* Assist in processing warranty claims.
* Help establish or adjust work procedures to meet schedules and deadlines.
* Assist in opening and closing work orders to ensure timely completion and meet company goals.
* Supervise all shop activities when the Service Manager is away from the branch.
Required Skills and Qualifications:
* Valid Driver's License
* Supervisor experience
* High school diploma or equivalent, with one year of post-high school education in heavy equipment or two years of mechanical experience as a service technician.
* A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment, is preferred.
* Highly developed organizational and communication skills.
* Broad-based computer skills.
Benefits
As a Service Supervisor, you will have the opportunity to develop your leadership skills, work in a dynamic environment, and contribute to the success of our organization.
Other Information
The ideal candidate will be a team player, able to work effectively in a fast-paced environment, and possess excellent communication and problem-solving skills.