About usHammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia's most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons' mental health.About the roleThe role of Credit Control & Debt Recovery Team Leader ensures efficient and effective recovery of outstanding debts across the organisation whilst continuing to provide the highest possible quality of care to all people with an assessed need, regardless of their financial circumstances.Key Focus Areas include:Implement effective debt collection strategies while ensuring a compassionate approach aligned with HammondCare mission and in accordance with industry, and regulatory standards, e.g., ACCC and ASIC debt recovery and privacy lawsMonitor and report on debtors and establish KPI's to measure successEstablish, maintain and support best practice debt recovery procedures & effective credit control processesTeam coaching and developmentEducate and enable Care Partners/Admissions/Finance to execute best practice debtor processesSupport operations and finance team to address customers queries regarding all debt and payment matters including setting up direct debits or queries about other payment options and credit termsThis is a permanent full-role role based at St Leonards.What we can offer youWe care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)Additional leave purchase options and 14 weeks paid parental leaveFlexible working options, including hybrid arrangementsDiscounts on everyday products and servicesDiscounted healthcare memberships - access to network of fitness centres and pools for employees and familiesFree independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family.Health & Wellbeing programmesReward & Recognition programmesReferral bonusesCareer and professional development opportunitiesKey Responsibilities includeLead a team of two direct reports: developing, coaching, mentoring, and motivatingSet up a cadence of meeting with LOB and lead the meeting for any updates to the aged debtors, KPIs, write off approval, disputed charges, and adjustments cases, etcDevelop KPI's to monitor success and support continuous improvementLiaise and collaborate with the IT system teams to ensure collections tools, i.e., CareHub, Epicor, Fydo, eMR's functionality/automation are set-up and working effectively in the end-to-end receivable processes as requiredMake recommendations to support ongoing improvement of the collections processes and technical systems, e.g., uitilise/activate the available automation and functionality of CareHub, Epicor, Fydo & eMR, etcSupport Care Partners/Admissions team to ensure customers have a clear understanding of their obligation for payment of services before services commence and any customer queries regarding setting up direct debits or queries about other payment options and credit termsManages customer queries, setting up tailored written payment plans and general debtor investigationsCommunicate with customers/ their families/ Health Funds in a timely and appropriate manner to ensure debts are understood and paid within HammondCare terms of creditLiaise with HammondCare legal team to develop recovery policy, template emails, letters and FAQ's to guide customer calls and debt collection matters and liaise with external debt collection agencies when requiredEnsure financial risks are identified presciently, reported and remediated expedientlyReview and allocate credit control and recovery case queues, generic email inboxes and setup customer phone dialler activityEnsure subsidiary ledger reconciles with general ledger on a monthly basis and any unreconciling variances are followed up and resolved on a timely mannerProcess credit notes and write offs in consultation with Line of Business (LOB) and as per the delegation of authorityProvide a monthly aged debtor report with meaningful commentaries for aging analysisDevelop reports and analysis to monitor debt trends to LOB and Operations teamStay abreast of industry trends and economic indicators to anticipate potential credit risk issuesProvide expertise as the subject matter expertSupport cash allocations as required for all LOBProvide back up for the banking teamAssist with month-end duties, cashflow forecast/projectionsBe able to provide support as needed across other areas of financeAbout YouCommitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in Action.Undergraduate degree in Commerce or similarAt least 5 year's demonstrated experience in accounts receivable, debt collection or similar role managing a teamExcellent relationship building and communication skills, verbal and writtenExcellent negotiation skills, with a customer focused approachAbility to handle sensitive conversations with empathy, patience and professionalismIntermediate to advanced computer skills, specifically MS Office (Outlook, Word and Excel).Ability to work independently and as part of a team.Desirable:Aged Care industry experienceDemonstrated knowledge and experience of Aged Care legislation including the Aged Care Act 1997, principles, Home Care Package Guidelines, Residential Care Manual and Community Care Guidelines and other relevant legislation and guidelines and ability to keep abreast of relevant legislationExperience with accounting and CRM systems, e.g., SUN, SalesForce, Epicor SLS, Fydo, eMR & CoupaExperience with Medicare online claiming systems (PRODA)To ApplyIf you are ready to make a difference with HammondCare, Apply Now! For any specific queries please contact .Pre- Employment ChecksAll short-listed applicants for these positions will be asked to consent to a criminal record check and reference checking.HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.