Overview
Montessori Care is looking for a driven and empathetic Client Relations Manager to lead our front-line client engagement and support operations and service delivery.
As a Client Relations Manager, you'll be the bridge between our clients and high-quality, person-centred care.
You will oversee and inspire a team of support workers while actively engaging clients to co-design services that improve independence, wellbeing and social inclusion.
This is a people-first leadership role that combines service delivery, client advocacy, rostering oversight, community outreach, and team supervision - driven by the goal of life-changing outcomes for our clients at one of the fastest growing companies in the Aged & Disability sector.
If you\'d like to be a force for change, apply now
Responsibilities
Build deep relationships with clients, their families, and support networks to foster high quality service delivery
Supervise and guide a team of passionate Support Workers
Lead quality service planning and delivery aligned with NDIS and Aged Care standards
Manage client onboarding documentation, incident reporting, case management, coordination and administrative documentation
Regularly review client files and relevant resources to ensure the provision of quality, safe supports
Deal with multiple stakeholders to ensure participant goals and objectives are being met
Champion community engagement—attending events, connecting with healthcare providers, and growing Montessori Care's local presence
Drive continuous improvement by acting on client feedback and participating in policy reviews
About You
Experience in Disability, Aged Care or community services
Strong interpersonal skills with a heart for advocacy and support
Proven leadership ability in managing small teams
Tech-savvy: confident using CRMs, case notes, and digital systems
Full Australian Driver's License + own car
Valid First Aid + NDIS compliance (or willingness to obtain)
A problem-solving mindset
Efficient and effective communication skills
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Home Health Care Services
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