Job Description
As a customer service manager, you will play a pivotal role in the day-to-day operations of our customer-facing department. Your responsibilities will include managing the checkout area and customer service desk, ensuring that they are clean, safe, and welcoming to both customers and team members.
You will be accountable for leading, coaching, and developing your team to meet sales targets, cost control requirements, and rostering demands. This will involve driving a one-team culture that prioritizes the health, safety, and wellbeing of our team members.
To succeed in this role, you must be customer-obsessed and committed to providing an exceptional shopping experience for our diverse customer base.
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Required Skills and Qualifications
* Leadership Experience: You have proven leadership experience, with a track record of successfully leading teams to achieve sales targets and meet operational demands.
* Customer Service: You possess excellent customer service skills, with the ability to provide a welcoming and engaging experience for our customers, team members, and local community.
* Communication: You are an effective communicator, with the ability to coach, develop, and motivate your team to meet business objectives.
* Problem-Solving: You have strong problem-solving skills, with the ability to resolve issues quickly and efficiently.
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Benefits
* Competitive Salary: We offer a competitive salary package that reflects your value to our organization.
* Bonus Structure: Our bonus structure is designed to reward high-performing employees, providing opportunities for growth and development.
* Recognition and Rewards: We recognize and reward outstanding performance through our recognition platform, offering points redeemable for gifts and electronic gift cards.
* Professional Development: We invest in our employees' futures through comprehensive training programs, management, and people leadership courses.
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About the Recruitment Process
We strive to create a workplace that is inclusive, respectful, and safe for all employees. We welcome applications from individuals of all ages, cultures, abilities, sexual orientations, and gender identities.