About CLV
Campus Living Villages (CLV) is the leading provider of on-campus student accommodation. With over 28,000 beds owned, managed or under development across Australia, the United States, United Kingdom, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.
CLV is committed to creating a vibrant workplace culture grounded in our core values: Care, Accountability, Integrity, and Teamwork. By embracing these principles, we foster an environment where everyone can thrive and enjoy meaningful collaboration. Join us in building a supportive and inclusive team
The Village Director is responsible for the day-to-day running of the Village and its staff, and for delivering agreed business objectives. The Village Director will also be the primary point of contact for the University.
Key Responsibilities
* Provide leadership and strategic direction to the Village team.
* Lead the emergency management response for the Village as required.
* Oversee the day-to-day operations and overall management of the Village.
* Manage Village budgets and financial performance to ensure alignment with agreed financial objectives.
* Ensure compliance with all relevant agreements, lease terms, and facility-related contracts.
* Oversee all People and Culture matters, including recruitment, onboarding, training, and performance management, in collaboration with the People and Culture team.
* Plan and execute marketing and sales strategies in partnership with the Marketing team.
* Build and maintain strong relationships with universities—particularly senior university management—as well as with creditors, suppliers, and internal stakeholders, demonstrating a strong commitment to the University partner.
* Champion a vibrant and positive student life experience within the Village.
* Facilitate and support the delivery of a successful short-stay accommodation program.
* Undertake any other reasonable duties as directed by the General Manager.
* Remain adaptable and open to evolving responsibilities, as the needs of our residents and business priorities may change over time.
DESIRED SKILLS & EXPERIENCE
Essential Skills, Experience and Qualification
* Significant experience in a senior operational management role within a service-based industry.
* Proven ability to lead, manage, and develop high-performing teams, including staff and contractors.
* Strong customer service focus and commitment to delivering positive resident experiences.
* Demonstrated financial acumen, with the ability to analyse, interpret, and communicate accurate financial information.
* Excellent project management and organisational skills, with the ability to manage competing priorities.
* Highly developed written and verbal communication skills, with experience preparing reports, presentations, and correspondence.
* Confident in building and maintaining relationships with a wide range of stakeholders including students, university partners, suppliers, and internal teams.
* Experience working within or alongside the tertiary education sector, with an understanding of its trends and challenges.
* Proven ability to engage effectively with young adults and support their wellbeing.
* Willingness and ability to participate fully in the cultural, pastoral, and recreational life of the Village.
* Strong change management capabilities and experience implementing operational and strategic initiatives.
* Operational understanding of asset and facility management.
* Computer literate, with proficiency in Microsoft Office Suite, database systems, and platforms such as StarRez.
* High levels of personal integrity, professionalism, discretion, and ethical standards.
* Energetic, proactive, and adaptable with a solution-focused and innovative mindset.
* Hold a formal qualification in a relevant area, preferably in hotel or business management, attained at University or other tertiary educational institution.
* Current National Police Clearance Check.
Why apply for this role?
* Have a day off on your birthday on us.
* CLV offers an attractive total fixed remuneration (TFR) which includes employer superannuation contributions
* Access to Employee Assistance Program (EAP) with a high focus on employee's wellbeing
* Discount program (Flare) with discounts on everyday items and big-ticket items
* Employee recognition awards
Campus Living Villages Welcomes You to Apply
To submit your application for this opportunity, please send your cover letter, updated CV and any other supporting documentation, marked to the attention of the [General Manager].
Applications must be received by [time – date]
Campus Living Villages Australia is an equal opportunity employer who recognises everyone is unique. We welcome you for who you are – as you are, so if you require any adjustments to the recruitment process, please contact us so we can discuss this further.
We welcome and encourage applications from First Nations people, recognising the value, unique skills, and knowledge that First Nations employees bring to the workplace. We encourage applications from people of all genders and backgrounds and applications for employment will not be assessed on any basis that contravenes relevant anti-discrimination legislation applicable within Australia.
Applicants must possess a valid visa that grants working rights in Australia to apply.
Only direct applications from candidates will be considered.