We are seeking a technology expert to support our team in creating seamless onboarding workflows for our partners in the Pacific region, specifically covering Australia and New Zealand.
Based in Sydney, this role will work with our internal technology teams and our customers and will be focused on ensuring that the SaaS solutions we provide, and the enterprise deployments can be leveraged to the maximum potential by our customers.
The successful candidate will have experience in working with technology and support teams both internal and external.
Key Responsibilities
Product support
* Local expert on our MDM and onboarding solutions.
* Specific responsibility to manage all aspects of RKI functions for local deployment of keys from our Singapore infrastructure.
* Provide clear and effective support via phone, email and in-person interactions.
* Guide users through solutions with detailed instructions, ensuring a smooth experience.
* Documenting requirements for new projects and owning the deliverables from our global teams.
* Operates as the key point of contact for all aspects of platforms, application management and organisation.
Customer project leadership
* Work with customers on their projects and assist them in coordinating both internal and external activities.
* Work with operations teams to ensure upcoming products work within our market and new devices can operate without additional changes.
* Work with customers to capture requirements for their products and services.
Product training and subject matter expertise
* Provide training to customers on our solutions.
* Provide demonstrations to prospective customers as part of the sales process.
* Guide customers through our SaaS services lifecycle
Qualifications and attributes:
* Bachelor's degree in information technology, Computer Science, or a related field and/or 5+ years of experience in technology space, ideally in Mobile Device Management systems, Terminal Management Systems, or business targeted technology solutions.
* Experience in automating customer onboarding and connecting technology systems.
* Knowledge of the Android operating system.
* Knowledge of the payments market is highly preferred.
* Experience working with large institutional customers and large projects.
* Excellent communication skills, both written and verbal.
* A self-starter comfortable in working as sole charge within a small team.
* Be comfortable working in a fast-paced environment.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology and Quality Assurance
* Industries
IT Services and IT Consulting
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