About the Role
As a Senior Service Designer, you will play a crucial role in shaping the future of banking digital experiences that touch millions of customers every day.
Main Responsibilities:
* Influence design decisions for banking digital experiences to ensure customer-centric solutions.
* Conduct thorough design research and usability analysis to understand customer motivations and needs.
* Promote accessible and inclusive design principles throughout the organization.
* Collaborate with Product management, Engineering, Marketing, Analytics, and other stakeholders to envision and build products that meet customer expectations.
* Support scrum team partners through the conception, build, and release of software features.
Required Skills and Qualifications:
* Bachelor's or master's degree in design, Humanities, Systems engineering, or related fields (or equivalent work experience).
* Effective communication skills to convey complex ideas using rapid visual design techniques.
* A positive attitude with a growth mindset and resilience.
* Demonstrable experience applying design thinking tenets and user-centered design principles to solve design problems.