Department of Communities and Justice Reference number Occupation Call Centre Services Work type No info Location Sydney - West Salary $84,659 - $92,701 Closing date 22 February 2026 at 11:59pm
Community Services Officer
Location: Liverpool
x4 Temporary opportunities with the possibility of extension Grade 3/4 - $84,659- $92,701 p.a. + superannuation, annual leave loading
Your role
The Community Services Officer operates within the Child Protection Helpline, a 24/7 multi-channel contact centre. The Community Services Officer is the first point of contact for reports of safety concerns and harm to children and young people, as well as general inquiries about the Department.
What you’ll do
As the first point of contact, you will provide initial intake and triage for appropriate distribution of reports. You will determine the most appropriate outcome for incoming calls and provide customer service in response to complex and challenging situations for vulnerable children and families. You will be responsible for providing a number of services, not just to our callers but also to our Helpline staff.
What we’re looking for
* The ability to work rostered shifts across weekdays (6am – midnight) and weekends (6am to 10pm).
* Passionate, resilient and highly empathetic when providing customer service
* Excellent verbal and written communication
* The ability to prioritise multiple tasks in a fast paced environment
* Proficient in Microsoft Suite and communication tools like MS Teams. Previous experience with Genesys contact centre telephony programs and Salesforce CRM is highly regarded but not essential.
* A TAFE Diploma in a relevant field, welfare / community services and/or relevant work experience deemed to be the equivalent
* Current driver’s licence
* Previous contact centre experience is highly regarded but not essential
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
* A challenging and rewarding career.
* Flexible, autonomous work environment.
* Competitive pay and conditions.
* Training and development opportunities to build and maintain capabilities.
* Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
* As a Community Services Officer you will be operating in an environment of competing demands and tight timeframes. Can you please tell us about a time when you have had to do this?
* Please tell us about a time when you have worked as part of team to complete a complex task but also demonstrated autonomy and initiative. What did you do and what was the outcome?
Applications close - 11:59pm, Sunday, 22 February 2026.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Aaron Salvatore on
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Peter Luong on
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Applying for DCJ jobs on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
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The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.