Technical Support Specialist
- Permanent
- Sydney based
- Expert knowledge of UNIX commands is a must
**How will I help?**
The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives.
In addition to this, you will be required to assist with system enhancements on time that fully meet customer requirements and ensure system enhancement analysis, development and process is delivered as per Business requirements.
Your key responsibilities will include:
- Anticipating issues and problems that may impact the Westpac Group's performance.
- Constructively challenging the status quo to develop solutions and resolve issues.
- In some instances, assisting in the delivery of quality sustainable development solutions for projects and/or enhancements, in line with the broader business and technology strategies.
- Conducting resolution of incidents and problems to ensure systems operate as required.
- Mentoring and supporting an analyst team and/or analyst team member(s) in accordance with Westpac's people principles and processes.
- Participating in ongoing team training to maintain, refresh, and establish new support skill sets.
**What's in it for me?**
You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
**What do I need?**
To be successful in this role, you will need excellent and verbal communication skills, a customer focused mindset and be self-driven. In addition to this, your skills may include:
- Experience in a technology development or Technology support role (s) such as Technology Production Support, or in Software Development.
- Expert knowledge of UNIX commands & shell scripting and/or constructing Splunk queries.
- Experience in Monitoring & Health-Check of UNIX based environments including Oracle database/IBM MQ Series.
- Support of Prod/non-Prod environments on High Availability and Disaster Recovery.
- Experience in Incident, Problem and Change Management.
- Experience managing and maintaining operational and support documentation.
- Availability for on-call requirement once in every four weeks.
**What is it like to work there?**
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
Hear from some of our people and their experiences working with us.
**How do I apply?**
Start here. Just click on the **APPLY **button.
**Do you need reasonable adjustments during the recruitment process?**
Job ID 300002361476010