Global IT leaders play a pivotal role in shaping the modern bridal world. Our team's success is crucial to achieving this vision.
The Role:
This key position oversees global IT systems, focusing on NetSuite management. The role provides configuration, maintenance, and troubleshooting support to users across various departments. It also offers opportunities to improve and develop NetSuite system solutions and processes within the business, maximizing productivity.
Key Responsibilities:
* Create high-performing dashboards tailored to business needs using NetSuite's native tools.
* Ensure the backend of NetSuite functions correctly.
* Develop user-friendly, customizable, and accessible dashboards.
* Provide ongoing technical support to our global team.
* Train team members on NetSuite and keep system knowledge current.
* Assist project teams and undertake technical project roles as required.
* Respond timely to system issues and requests.
* Manage and maintain business continuance and recovery plans.
* Support data import processes and migration.
* Maintain NetSuite system updates.
* Drive testing, planning, execution, and optimization support.
* Collaborate with end-users to identify best solutions for business needs.
* Troubleshoot technical issues to resolution and/or escalate to suppliers or partner organizations as required.
* Oversee and manage the IT help desk and administration function.
* Provide company system configuration support for NetSuite.
* Document and record knowledge base customized to the NetSuite environment and business workflows accessible from within NetSuite.
Essential Knowledge/Behaviours Required:
* NetSuite administrator certification preferred.
* Bachelor's degree in IT, Finance, or related field.
* Minimum 3-5 years hands-on experience with NetSuite customizations and data migration.
* Extensive experience as a business systems analyst.
* Fully efficient in custom record types, fields, forms, roles, and permissions, page layouts, searches, and reports, and NetSuite data model.
* Experience overseeing NetSuite integration, implementation, and testing.
* Ability to provide ongoing systems and technical support for the NetSuite system.
* Experience with the NetSuite dashboard and providing users with relevant reports and KPIs.
* Strong understanding of billing, payments, A/R, general ledger, revenue recognition, planning, audit, and reporting.
* Demonstrated experience with CRM or ERP systems.
* Well-organized and proactive in work practices.
* Excellent written and verbal communication skills.
* Strong attention to detail and positive attitude.
* Ability to multi-task and prioritize assigned work appropriately, according to business needs and priorities.
* Alignment with our Mission and Values.
Benefits:
Enjoy working in a picturesque location, indulge in free barista-style coffee, receive substantial product discounts, benefit from an Employee Discount Platform, take advantage of Car Novated Leasing/Salary Packaging options, bring your furry friends to work, join a highly passionate team, receive continuous support and development opportunities, and enjoy generous staff product discounts, team rewards, and employee recognition program.