About This Role
We are seeking a skilled Banking Consultant to deliver exceptional customer experiences.
Key Responsibilities:
* Provide timely and accurate information on banking enquiries, account openings and processes via telephone and/or online channels.
* Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
* Contribute to a team culture that is balanced across people, customer, risk, and performance.
Required Skills & Qualifications:
* Experience in delivering high quality customer experience.
* Comfortable with digital customer service platforms to assist customers in real-time.
* Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
* Understanding of digital verification and ID validation systems used in customer onboarding.
* Proficiency in digital payment technologies, such as mobile wallets and online payments.
Why Join Us?
* We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day.
* We provide tools that enable remote work to support flexible work arrangements whenever possible.
* Being part of this organization opens a world of exceptional growth opportunities, across our divisions which operate in almost 30 markets across the globe.
* We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.