At Modus Projects, we excel in delivering high-quality commercial construction, fit-out, and facilities maintenance services across Australia. Our commitment to quality, efficiency, and customer satisfaction sets us apart as industry leaders. With a strong reputation and years of experience, Modus offers a rewarding place to develop your career, whether you are starting out or an experienced professional.THE OPPORTUNITYWe have an exciting opportunity for a highly motivated Service Coordinator to join our WA team, based in our Balcatta office. Possessing excellent attention to detail and the ability to adapt to our fast-paced environment, you will be responsible for the management, coordination, and delivery of all preventative and reactive facilities maintenance works to our range of clients nationwide. This opportunity is ideal for someone looking to be part of a fast-growing company and develop into a key member of Modus.Key ResponsibilitiesCoordinate and manage the delivery of facilities maintenance services for a well-known commercial clientManage facilities maintenance services, including HVAC, electrical, plumbing, carpentry, ad hoc support, and all related administrative servicesMonitor, control, and manage work orders and job requests to meet customer expectations and internal KPIsRespond to reported maintenance issues and coordinate efficient responsesBuild effective working relationships with contractors and Modus techniciansMaintain strong customer relationships through regular meetings and communicationHandle incoming calls appropriatelyMaintain accurate data in the Modus database (TSM)Compile and distribute client reports to key stakeholdersSkills and ExperienceProven experience in a similar role within facilities maintenance, property, real estate, logistics, or related fieldsStrong knowledge of facilities services, maintenance processes, and best practicesExceptional communication skills to foster positive client relationshipsOutstanding organizational and time management skills to handle multiple tasks effectivelyFriendly and sociable personalityQuick learner with keen attention to detail and a commitment to high standards of serviceIntermediate computer skills (MS Word, MS Excel)Experience in meeting and exceeding KPIsWhy Modus?Generous Remuneration: Competitive salary, annual reviews, and extensive referral bonus schemes.Job Security: Long-term career opportunities with ongoing training, upskilling, and professional development, including study leave options, structured L&D programs, and mentorship from industry leaders.Supportive Team Culture: Be part of a hardworking, inclusive team that values fun, teamwork, and high performance, supported by experienced management. Benefits include birthday leave, loyalty leave, well-being incentives, and access to EAP programs.Family Focused: Flexible work options, paid parental leave, fertility leave, baby bucks, kids' sports vouchers, and family days.
#J-18808-Ljbffr