Building Exceptional Customer Experiences with Bendigo Bank
We're more than just a bank – we're united in our belief that better banking can be bigger, and together we're making it happen.
Your role as a Home Lending Specialist is to deliver an outstanding experience by working closely with customers to meet their end-to-end banking needs.
You'll play a pivotal part in helping our customers achieve their goals through the lending journey and drive growth for the bank.
In this dynamic and impactful role, you'll:
* Establish a pipeline of lending leads and nurture relationships throughout their buying journey using our CRM system.
* Guide customers through the lending process, providing them with peace of mind and ensuring they have the support they need to achieve their goals.
* Leverage your credit analysis expertise and understanding of customer needs to ensure positive lending outcomes and future-proof our customers for financial success.
* Build strong, relationship-centric connections with the community, branch, and Branch Manager to deliver effective lending outcomes for customers.
* Educate yourself continuously and bring your knowledge to the table, and we'll provide on-the-job training and other learning opportunities to help you grow professionally.
This is a permanent, full-time position located in Wagga Wagga.
To succeed in this role, you'll consistently deliver exceptional customer service. We're looking for someone with:
* Extensive experience in customer service or sales.
* A high level of understanding of lending products, policies, and regulations.
* The ability to build relationships and rapport with customers and colleagues quickly and develop a holistic view of their situation.
* Highly developed credit analysis skills.
* An understanding of small business offerings.
* Consumer lending experience is essential.
You'll also get access to a range of benefits, including health and wellbeing support, discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP).
We believe a diverse workforce supported by an inclusive culture is central to our success, and we're committed to recruiting the best people from all backgrounds.
We're making better, bigger. And we'll get there with you.