Overview
DFP Recruitment is seeking APS3 Participant Support Officers to take on exciting 12 month temporary contracts with our federal government client located in Surry Hills, Sydney. The APS3 Participant Support Officers will provide procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.
Responsibilities
Act as the first point of contact for participants, customers, and stakeholders by delivering high-quality customer service in person, over the phone, via email, and at reception.
Provide front desk support for in-person appointments and resolve a high volume of routine enquiries using available tools, scripts, and guidelines.
Manage team calendars, inboxes, and appointments, ensuring timely responses and efficient scheduling.
Support service delivery by completing routine administrative tasks in line with the NDIS Act and operational guidelines.
Escalate more complex matters to senior team members or specialist teams as required.
Provide general office and administrative support, including data entry, record keeping, meeting coordination, minute-taking, travel arrangements, and invoice processing.
Assist with property and maintenance issues and resource requests.
Contribute to a collaborative team environment and provide peer support and guidance as needed.
Qualifications and desirable experience
Strong customer service and communication skills along with excellent attention to detail and empathy when handling sensitive or challenging conversations
Ability to manage competing priorities while maintaining high work standards and accuracy.
Experience in building relationships both with internal and external stakeholders.
It is highly desirable that applicants understand or have lived experience in the field of disability.
Experience dealing with complex and confronting situations and information would be desirable.
Ability to resolve customer enquiries and take initiative in providing clear advice, guidance and/or referring for response by the appropriate team, government or community service as per the NDIS Act and operational guidelines.
A team player with ability to work collaboratively in a team environment providing feedback, contributing towards process improvement, team activities and on-the-job support.
To Apply
To apply, applicants are required to hold anAustralian Citizenship.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or email Olivia on for more information.
Kindly note, the submission deadline for this position is Tuesday 6th October 2025 COB; we will not be accepting or reviewing applications from this date onwards.
Applicants current to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise or and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via Do not submit any sensitive personal information in your resume.
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📌 Aps3 Participant Support Officer - Surry Hills
🏢 Dfp Recruitment
📍 Sydney