About our hotel
At IHG, we deliver True Hospitality for Good. We make our guests and colleagues feel welcome, cared for, recognised and respected.
We have been on a path to make travel more enjoyable for everyone since 1952. We help create memories that last a lifetime.
We give our guests unforgettable experiences by working together as a team.
This role is about spreading joy and helping us achieve our goals. If you can help us do this, we would love to welcome you to our family.
Your daily responsibilities
This job is responsible for coordinating all event bookings at the hotel. You will be working closely with our Sales & Marketing Manager and other departments to ensure smooth delivery of events.
Some of your key tasks will include:
* Being the main contact for all event enquiries
* Liaising with clients to convert queries into sales/bookings while ensuring customer satisfaction
* Planning events from start to finish in partnership with our Venue Manager, Head Chef and Sales & Marketing Manager
* Upselling and cross-promoting the hotel
* Updating the meetings and events tracking report
* Preparing event contracts
* Issuing Banqueting Event Orders (BEOs)
* Finalising client payments and issuing invoices
* Creating event signage
* Client follow-up and feedback after each completed event
You will also assist in issuing corporate contracts, keeping the corporate client database up to date and assisting in basic social media posting.
The role is highly autonomous, allowing you to champion events in your own way. Some days you may be at a desk writing corporate contracts, and other days you may be in the restaurant or on our meeting floor preparing for an important event.
What we need from you
To succeed in this role, you should have previous experience delivering high-quality service to customers. Previous experience in Events or Sales is not required as we are able to teach this, however it will be highly regarded.
As a member of our team, you will be rewarded with a suite of benefits that supports your wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days.
Our lifelong development program will support your career journey through milestones celebrations, transfer of entitlements as you move and grow with us.
In addition to the hotel perks such as duty meals, accommodation and food & beverage discounts, our discount retail platform makes your pay go further.