Support Student Services Officer
This is an exciting opportunity to work in a dynamic team and make a positive impact on students' lives. As a Support Student Services Officer, you will be the first point of contact for students and visitors, providing excellent customer service and administrative support.
The role combines frontline reception duties with student support services, ensuring that students receive the help they need to succeed. You will work closely with management and training staff to resolve student issues and concerns, while also coordinating and facilitating counselling services.
Key responsibilities include:
* Serving as the first point of contact for students, visitors, and staff
* Managing telephone and in-person enquiries, taking messages or redirecting to appropriate staff members
* Maintaining an up-to-date and well-managed reception email inbox
* Performing general administrative tasks, including stationery supply management, filing, scanning, photocopying, binding, and archiving
* Maintaining cleanliness and readiness of office and meeting spaces
* Distributing student request forms and applications to relevant staff members promptly
* Ensuring student documentation is current and readily available
* Issuing student certificates as required
Requirements:
* Strong written and verbal communication skills with a customer-service orientation
* Demonstrated reliability, professionalism, and discretion
* Technologically proficient and quick to adapt to new systems and processes
* Minimum one year of experience in a similar reception or student services role
* Empathetic and able to support students with personal or academic challenges, including referrals to external support services
* Ability to work collaboratively and effectively within a multicultural team environment
* Well-developed administrative and organisational skills with attention to detail
About the Opportunity:
This 18-month maternity leave cover position offers the chance to make a real difference in the lives of our students. If you are passionate about delivering exceptional customer service and supporting students to achieve their goals, we encourage you to apply.
Benefits:
* Opportunity to work in a supportive team environment
* Chance to develop your skills and experience in student services
* Make a real difference in the lives of our students
Why Work with Us?
We are committed to creating a positive and inclusive work environment that supports the success of our students and staff. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.