We're looking for our next Administration Assistant to join our friendly and dynamic team.
This is a full-time role, but we're flexible to suit the right candidate.
Ideally, the position is for at least 20 hours per week, with the potential to work up to 38 hours.
Shifts fall within our clinic hours: 7:30 am – 6:30 pm.
Position Classification and Remuneration
Award: Health Professionals and Support Services Award.
Salary: $52,****** – $55,****** (FTE) + superannuation, depending on experience.
About Us
At In-Balance, we are passionate about restoring health and removing barriers to living a fulfilled life.
Our mission is to support and empower people of all ages and abilities to enhance their wellness through a collaborative and client-focused approach.
Your Role
As our Administration Assistant, you will be the friendly face of our clinic and a key part of keeping everything running smoothly.
You will:
Welcome and engage with clients, ensuring every visit feels personal, warm, and supportive
Manage front reception duties and utilise multiple software systems efficiently
Support our multidisciplinary team to create memorable client experiences
Collaborate with senior admin staff, directors, and clinicians to maintain an enjoyable and productive work environment
What We Are Looking For
We're looking for someone who is:
Proactive & Initiative-Driven:spot opportunities to improve processes and suggest new ideas
Tech-Savvy & Quick Learner:pick up new systems and processes easily
Friendly & Personable:genuinely enjoy working with people and thrive on positive interactions
Empathetic & Discreet:handle challenges thoughtfully and professionally
Organised & Focused:thrive in a fast-paced environment and manage tasks efficiently
Team-Oriented:enjoy collaborating and supporting colleagues
Selection Criteria
Tech-Savvy:familiarity with Microsoft Office and Google Suite is a must, and confidence in using a variety of software systems is highly desirable (provide examples).
Customer Service:excel at providing top-notch customer service.
Communication:strong communication skills across all demographics and support your team.
Problem Solver:spot barriers within our systems and work with the senior admin team to find solutions.
Compliance:a current RWVP card and Police check are required for successful applicants.
Experience with the administrative management of N.D.I.S clients is not essential but highly desirable.
Knowledge of how to use Nookal practice management system is a huge bonus, but not necessary.
Why Join Us
At In-Balance, we offer a supportive and growth-focused environment, including regular in-house mentoring, training, and learning opportunities to help you develop your skills.
Our team enjoys quarterly personal development days, access to both formal and informal career progression pathways, and the chance to work alongside passionate, values-driven colleagues who genuinely love what they do.
On top of that, we provide employee perks such as staff discounts, access to our gym, and pilates classes to keep you feeling your best.
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