Benefits Permanent role This role is based full-time in the office (Monday to Friday) Offices located in Frenchs Forest, 2086 Free onsite parking Supportive leadership team with strong onboarding and training About the Company Our client is a well-established and growing organisation within the healthcare and medical products space, supporting hospitals and surgeons across Australia. They are known for their high-quality products, strong customer relationships and a collaborative, team-driven culture. About the Opportunity This is a newly available leadership opportunity managing a team within Customer Care, focused on ensuring the smooth coordination, follow-up and completion of customer orders. You will be responsible for overseeing daily operations, driving team performance and ensuring all customer interactions are handled efficiently and professionally. This role is ideal for someone ready to step into or further develop their leadership capability, with a strong focus on coaching, accountability and continuous improvement. What You’ll Be Doing Leading, coaching and developing a team of Customer Care Coordinators Overseeing daily workflow including inbox management, open orders and follow-ups Ensuring timely resolution of outstanding items such as missing PO details and approvals Monitoring performance, tracking KPIs and driving team accountability Acting as the escalation point for complex customer queries or issues Working closely with internal teams including Sales, Warehouse and Operations Identifying process improvements to enhance efficiency and service delivery What You’ll Need Experience in a customer service, customer care or order processing environment Previous leadership, team leader or supervisory experience (direct or indirect) Strong ability to manage competing priorities in a fast-paced environment Excellent communication and stakeholder management skills A proactive, solutions-focused mindset with strong attention to detail Confidence working across multiple systems, ideally ERP platforms such as NetSuite A hands-on approach with the ability to support and guide the team when needed Culture This is a business that values collaboration, positivity and accountability. The team works closely together in a supportive, office-based environment and takes pride in delivering a high level of service to their customers. How to Apply Your application will be reviewed by Francesca Strange, Specialist Manager. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.