Project Manager Billing Operations Job Description
This role involves leading billing operational projects to improve stability, accuracy, and compliance.
* Develop project plans, schedules, and resources; manage sequencing and readiness for EU billing requirements.
* Capture and validate operational requirements, processes, and testing needs.
* Coordinate run sheets, playbooks, and daily oversight; manage risks, issues, and dependencies.
* Partner with technical teams on defect resolution, testing, and operational sign-off.
* Maintain clear, accurate operational documentation.
Key Responsibilities:
* Deliver process, configuration, and customer communication updates across Billing Operations.
* Coordinate operational fixes, exception resolution, data corrections, and redress activities.
* Work with Tech Ops, Data, Regulatory, and Product teams to assess impacts and ensure readiness.
* Oversee process documentation, knowledge content, and work instructions.
* Ensure changes are validated, communicated, and embedded across teams.
Delivery and Governance:
* Manage end-to-end delivery of multiple initiatives, support planning, and business cases.
* Track benefits, report progress, and present to senior leaders.
* Complete additional duties as assigned.
Stakeholder Management:
* Collaborate with cross-functional teams and vendors on scope, timelines, and success criteria.
* Lead workshops and forums to communicate scope, delivery approach, and change impacts.
* Act as the link between operations, IT, and system integrators; manage interdependencies with other projects.
Required Skills and Qualifications:
* 2+ years' experience in project management delivering complex enterprise security projects.
* Experience within a highly regulated environment.
* Strong understanding of cyber security principles, frameworks, and best practices.
* Exceptional leadership with strong attention to detail, prioritization, and workload coordination aligned to business needs.
* Proven capability in budget management, time management, facilitation, reporting, and organizational skills.
* Well-developed interpersonal and communication skills, with the ability to convey complex information clearly.
* Working knowledge of ITIL and change management principles.
* Strong analytical and problem-solving skills, with sound decision-making in high-pressure environments.
* Experience managing vendor deliverables and ensuring accountability.
* Self-motivated, able to work autonomously and collaboratively within a team.
* Experience implementing the ACSC Essential Eight within enterprise environments.
* Hands-on experience with Privileged Access Management (PAM) solutions.
* Experience implementing Application Control in large-scale organizations.
* Experience with project delivery methodologies such as Waterfall or PMBOK is preferred.